1 2 Previous Next 29 Replies Latest reply on Jul 27, 2015 6:49 AM by TSGal

    disappearing shortcuts and sometimes crashes seems connected with individual system shortcuts

    seevogel

      Summary

      disappearing shortcuts and sometimes crashes seems connected with individual system shortcuts

      Product

      FileMaker Pro

      Version

      13v3 Advanced and before

      Operating system version

      OS X Mavericks, Yosemite Beta

      Description of the issue

      Shortcuts disappear from the Menu randomly.
      Mostly cmd-L or cmd-S maybe others too.

      I have also crashes from time to time.

      I had some additional shortcuts defined in the system preferences, for FileMaker.
      After deleting those additional shortcuts from system preferences I did not have any disappearing FileMaker shortcut, nor any crash since 3-5 days.

      Steps to reproduce the problem

      define some additional shortcuts in OS X preferences panel.

      System Preferences -> Keyboard -> Shortcuts -> App Shortcuts

      I had used the following commands:

      Largest Height     ^ H
      Script Debugger     ^ D
      Data Viewer     ^ V
      Layout Setup…     cmd L
      Largest Width     ^ W
      Conditional…     ^ C
      Value Lists…     shift cmd V
      Set Script Triggers…     ^ S
      Custom Functions…     shift cmd C
      Button Setup…     ^ B
      Custom Menus…     ^ M
      Change Theme…     ^ alt cmd T

      Expected result

      Defining additional shortcuts via the OS should not lead to crashes or disappearing standard-shortcuts in FileMaker Pro.
      This is a standard OS Feature and should "just work".  ;)

      By the way: FileMaker should have more shortcuts defined or more options to define a wider range of shortcuts for a wider range of functions.

      at least for:
      Script Debugger
      Data Viewer
      Custom Functions…
      Custom Menus…
      Layout Setup…
      Set Script Triggers…
      Button Setup…
      Conditional…

      Actual result

      randomly disappearing shortcuts in FileMaker.

      They disappear after some hours using FileMaker Pro (Advanced)

      Restarting FileMaker Pro solves the problem for a while.

      Configuration information

      System Preferences -> Keyboard -> Shortcuts -> App Shortcuts

      I had used the following commands:

      Largest Height     ^ H
      Script Debugger     ^ D
      Data Viewer     ^ V
      Layout Setup…     cmd L
      Largest Width     ^ W
      Conditional…     ^ C
      Value Lists…     shift cmd V
      Set Script Triggers…     ^ S
      Custom Functions…     shift cmd C
      Button Setup…     ^ B
      Custom Menus…     ^ M
      Change Theme…     ^ alt cmd T

      Workaround

      delete additional commands in
      system preferences

      opening all those windows and options with the mouse again and again with hateful attitude…
      ;)

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