AnsweredAssumed Answered

Does not have a qualifying product for re-installation

Question asked by WilliamGum on Feb 7, 2013
Latest reply on Feb 8, 2013 by disabled_ntaylor

Summary

Does not have a qualifying product for re-installation

Product

FileMaker Pro

Version

12.0.3.328

Operating system version

Mountain Lion OSX 10.8.2

Description of the issue

I just purchased Filemaker 12.xxx and it installed correctly. I accidently deleted it and tried to re-install it.

In the initial install, it started searching for a QUALIFIED PRODUCT. After searching, another message popped up and stated that a QUALIFYING PRODUCT NOT FOUND.

I re-entered my username and serial and the same happened.

I searched the forum and found this:

Open System Preferences
Click on Spotlight
Make sure APPLICATIONS directory checked
In PRIVACY TAB, make sure the Filemaker app and library not listed

Following the above, I still got the same error.

Exact text of any error message(s) that appear

Popup Menu stating:

QUALIFYING PRODUCT NOT FOUND

Screen_Shot_2013-02-07_at_3.01.16_PM.png

Outcomes