AnsweredAssumed Answered

Error 1316 when attempting to install FMP Server 11 update (v.11.2)

Question asked by Rich_Eastern on Dec 17, 2010
Latest reply on Nov 29, 2011 by AlexRoads

Summary

Error 1316 when attempting to install FMP Server 11 update (v.11.2)

Product

FileMaker Server

Version

11

Operating system version

MS Server 2003

Description of the issue

The NOS is up to date with all MS updates.
The Java version on the server is Java 6 Update 23.

Originally had FMP Server 10 running on the server.  I uninstalled FMP server 10 and did a clean install of FMP Server 11.  It installed with no issues.

I stopped the FMP Server and shutdown the FMP Server Admin Console

Then tried to install the FMP Server 11.2 update.  After it opens up the files, I get the following error and the update install ends.  The window is titled: Java 6 Update 20 - Error 1316.  A Network error occurred while attempting to read from the file c:\documents and settings\admin\applications Data\sun\java\jre1.6.0_20\jre1.6.0_20.msi

Cannot understand why it is attempting to do an install of Java 6.20 when Java 6.23 is on the machine.  The install does not get beyond this.

Is there a fix to this or a way around it?

Thanks in advance...

Exact text of any error message(s) that appear

Error 1316.  A Network error occurred while attempting to read from the file c:\documents and settings\admin\applications Data\sun\java\jre1.6.0_20\jre1.6.0_20.msi

Outcomes