Thank you for your post.
This is a Snow Leopard issue, and we are working with Apple to try and get this resolved. You can see more about this issue at:
The only workaround suggested at this time (other than saving in a different format or reverting to Leopard 10.5.8) is to save the EPS file with a PICT preview and insert it back into the Layouts and/or Container fields.
Thanks for your response.
I was beginning to think that this was a Snow Leopard issue and your confirmation is a relief - I would hate to think that FileMaker is anything less than 100% on the ball.
TSGal - I have a huge problem with this bug as well. The link above is not working, so I have to add here.
I've posted about this previously and never received a response. I understand that FMInc is blaming Apple for this and I hope that gets sorted out soon.
My problem is that this issue is not consistent. I have a solution (several actually) that references EPS files. When viewed from a Snow Leopard machine there are records that will display the container sometimes, and other times it won't - just navigating between records causes the image to display sometimes and not others. I have also been able to produce inconsisten results by landing on a record that's showing the image, open a new window and not get the image in the new window, but it stays displayed in the original window.
So while I tend to buy the idea that it's somehow on the OS, it's definitely not consistently broken. It's almost as if Filemaker is not consistently reading the data when it loads the record. Is there any way to push this issue further?
As an animation studio where all we produce is artwork, it's really difficult to have a tracking system that can't consistently display that artwork....
Finally, this appears to affect both EPS and AI files. I have screen shots if that helps at all....
Unfortunately none of the "fixes" work at all and the link
does not work. It says URL not found.
I started this thread way back last year and there is still no resolution. I do believe it is a Snow Leopard issue, however FileMaker is an Apple subsidiary, so we are dealing with one source here. Apple.
So how many Apple Developers are working on this? Considering it was reported way over a year ago. One on his lunch break?
Come on FileMaker/Apple. A bit of honesty and transparency here. There is no one working on this full time to find the problem and fix it. It would have been long fixed by now if Apple was taking this seriously.
No, Apple is working on other iStuff and to hell with Filemaker and us users.
Tell us all what is really going on please TSGal. Your repetitious excuses and throwing blame off to Apple are all on record here and have long worn thin with me.
We are Filemaker clients in good standing. You are selling a non functional product as advertised. You do NOT state that the problem exists anywhere in your advertising. Therefore your advertising at this time is misleading and false.
Your detailed list specifies since Filemaker 6 and included to the present release...
FileMaker Pro 7 Features Description Store/Import/Export any file in a Container Field Manage all your music, images, videos and documents in Container Fields.
Note: ANY file and images. I do recall the package and the books including the .eps files that have not worked for a year.
Now look at the Manual Page for Images for FMP 10, taking care to note the very first image file type listed...FileMaker Pro supports the following picture, QuickTime, and sound formats.PDF (.pdf) (Mac OS)PICS (.pcs) (Mac OS)Windows Metafile/Enhanced Metafile (.wmf/.emf) (Windows
Filemaker needs to go after Apple with the force and determination on our behalf, if Apple is at fault.
Let's hear the voices of everyone being affected by this. Get your comments onto this forum and push Filemaker to get a move on.
ewanborg and alfontso:
The problem still exists. Testing has verified the problem and it has been sent to our Development department. The initial report was that it was Snow Leopard related (since this only occurs under Snow Leopard). It is in the hands of our Development department now. No other information is available. Until this is resolved, the workaround is provided above.
In July, we switched Forum vendors (from Lithium to Right Now), and all prior links were changed. The dead link above is now:
Related issue? We recently upgraded to Filemaker 11 and are creating EPS images on Snow Leopard iMac (10.6.4) using Adobe Photoshop CS5. We've noticed that EPSs created earlier (on a G5 with 10.4.11 and CS3 Photoshop) have the abovementioned appear/disappear problem.
But we've also found worse: Filemaker 11 import scripts STOP, with an "Sorry, out of memory" error, when they hit an EPS made with the iMac, and no subsequent importing occurs. (Nor does it tell you what image caused the glitch.)
We've used EPS format because they seem to be the only format that will correctly CARRY A CLIPPING PATH both into Illustrator and into Filemaker container fields! We've tried various configurations of JPG, PSD and TIF. Our image filing work is at a standstill (and rapidly accumulating) until we find a solution to move forward. DOES ANYONE KNOW WHAT FORMAT CAN BE USED TO IMPORT (on both Mac and PC platforms) A PHOTOSHOP CLIPPING PATH INTO A FILEMAKER CONTAINER FIELD BESIDES EPS?
(Sorry about the all-caps. Yes, I'm raising my "voice"... We have over 5000 images, and more being created daily...)
HOW DOES ONE "Save the EPS file with a PICT preview" as the workaround states? Will this preserve a clipping path? We can find no such option as we create and save Photoshop images... And do we really have to do back maintenance on over 5000 images (yes, FIVE THOUSAND) to make them appear reliably in our multi-user, multi-platform database?
Thank you for your post.
First, it is good to know that
The importing of EPS files resulting in an out of memory error has not been encountered previously. I'd like to see a copy of the database file with the import script (a clone is fine), and an EPS file (or two or three) that fails during the import. Please check your Inbox at the top of this page for instructions where to send the files.
Thank you VERY MUCH, TSGal. I've just sent an email with file, images, and further instructions, as you requested.
The file/explanation also illustrates our desperate attempts to find a format that works for Mac/PC imports and viewing AND shows the clipping path on the image...
I received your email and files. Thank you.
I do not receive an out of memory error. All records imported fine. However, the three EPS files do not display on my Snow Leopard machine. Under Leopard (10.5.x), the CS3 EPS file (Strawberry) displays. I could not find any way to display the CS5 EPS files (Tomato and Mushrooms). Rather inserting as a reference, I tried inserting directly, but FileMaker Pro 11 brings up a message that the file type could not be inserted as a picture, so it was inserted as a file. Therefore, any EPS files created by CS5 are not recognized by FileMaker Pro as an image file.
I also tried this on a Windows machine, and I was able to insert the EPS file as an object. However, it will not display. This looks similar to the post:
I have attached your post to the original case and sent it onto our Development and Software Quality Assurance (Testing) departments for review. If more information is required, I will let you know.
We got out-of-memory errors on all our Intel iMACS. Are you on an iMac?
There is also this issue post by Paul.Sprague describing exactly what we get: out-of-memory when importing CS5 thumbnails, and repeatability on Mac OSX 10.6.5 with 4Gb and 8Gb RAM:
Do you know of any format we can used instead of EPS that will work on both platforms and show clipping paths in Filemaker containers? That's where we're really stuck. Thank you.
Yes, I'm using an Intel iMac 24-inch. Here is what is displaying under "About This Mac"
Mac OS X
Processor - 2.4 GHz Intel Core 2 Duo
Memory - 2 GB 667 MHz DDR2 SDRAM
Startup Disk - Macintosh HD
Thank you for the other link. I have not caught up to that link, as I'm still answering posts from December, but since you alerted me to it, I'll be answering it shortly.
I am subscribed to this thread, so whenever there is a new post, I am notified immediately.
I am not a graphics person, so I had not heard the term "clipping paths" prior to your post. Therefore, the limited reading I have done on clipping paths, I only see EPS and TIFF as possible formats. (See http://desktoppub.about.com/od/clippingpaths/ss/clippingpath_6.htm). Therefore, I would try TIFF since that is supported by FileMaker Pro.
Thanks, TSGal. We did try TIFF. Filemaker apparently does not "read" the embedded path in a TIF image.
We have Mac OS 10.6.4, 3.2GHz Intel Core i3, 8 GB 1333 MHz DDR3.
I received your unzipped file, but again, importing the image will only import as a file; not as an image. This occurs under Mac OS X 10.6.6 and Windows XP.
OK, thanks for trying that file. Please let us know any further progress on this issue, as we're ...at a standstill without a solution at this time.