AnsweredAssumed Answered

Faulting module name: COMCTL32.dll

Question asked by AndreaLain on Apr 15, 2015
Latest reply on May 22, 2015 by disabled_ntaylor

Summary

Faulting module name: COMCTL32.dll

Product

FileMaker Pro

Version

13.0.5.503

Operating system version

Windows Server 2008 R2 Datacenter

Description of the issue

We are seeing these errors in the Application Event Log from FileMaker:

Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa
Faulting module name: COMCTL32.dll, version: 6.10.7601.17514, time stamp: 0x4ce7b71c
Exception code: 0xc0000409
Fault offset: 0x0002321d
Faulting process id: 0x175c
Faulting application start time: 0x01d077731a469b4b
Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
Report Id: b5264f94-e367-11e4-a8d6-0050568c0404

Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa
Faulting module name: COMCTL32.dll, version: 6.10.7601.17514, time stamp: 0x4ce7b71c
Exception code: 0xc0000409
Fault offset: 0x0002321d
Faulting process id: 0x270c
Faulting application start time: 0x01d07710a8fa0fc8
Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
Report Id: b88f2ad8-e306-11e4-95bc-0050568c0404



Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x203e543c
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13

Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x203e543c
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13



I did run an sfc scan to verify Windows files and it checked out fine so I don't believe this is an issue with our OS installation:

sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Outcomes