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Faulting module name: ViewSystem.dll

Question asked by AndreaLain on Apr 10, 2015
Latest reply on Apr 13, 2015 by disabled_ntaylor

Summary

Faulting module name: ViewSystem.dll

Product

FileMaker Pro

Version

13.0.5.503

Operating system version

Windows 2008 R2 Datacenter

Description of the issue

We are running FileMaker Pro 13 in a Citrix XenApp 6.5 environment on Windows 2008 R2 Datacenter.

Users will sometimes have FileMaker freeze-up/crash while they're using it and the following errors are then logged to the Application Event Log under Windows.

Any ideas on how we can debug this?



Log Name:      Application

Source:        .NET Runtime

Date:          4/10/2015 6:39:09 AM

Event ID:      1026

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      moss-ctx-2k8-08.mossinc.com

Description:

Application: FileMaker Pro Advanced.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 5E61BE30

Stack:



Event Xml:



 

   

    1026

    2

    0

    0x80000000000000

   

    510182

    Application

    moss-ctx-2k8-08.mossinc.com

   

 


 

    Application: FileMaker Pro Advanced.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 5E61BE30

Stack:



 










Log Name:      Application

Source:        Application Error

Date:          4/10/2015 6:39:09 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      moss-ctx-2k8-08.mossinc.com

Description:

Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa

Faulting module name: ViewSystem.dll, version: 13.0.5.27080, time stamp: 0x54b0539e

Exception code: 0xc0000005

Fault offset: 0x0001be30

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Event Xml:



 

   

    1000

    2

    100

    0x80000000000000

   

    510183

    Application

    moss-ctx-2k8-08.mossinc.com

   

 


 

    FileMaker Pro Advanced.exe

    13.0.5.503

    54b055aa

    ViewSystem.dll

    13.0.5.27080

    54b0539e

    c0000005

    0001be30

 








Log Name:      Application

Source:        Windows Error Reporting

Date:          4/10/2015 6:39:14 AM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      moss-ctx-2k8-08.mossinc.com

Description:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: FileMaker Pro Advanced.exe

P2: 13.0.5.503

P3: 54b055aa

P4: ViewSystem.dll

P5: 13.0.5.27080

P6: 54b0539e

P7: c0000005

P8: 0001be30

P9:

P10:



Attached files:



These files may be available here:





Analysis symbol:

Rechecking for solution: 0

Report Id: 950a967e-df7e-11e4-bca1-0050568280ea

Report Status: 0

Event Xml:



 

   

    1001

    4

    0

    0x80000000000000

   

    510184

    Application

    moss-ctx-2k8-08.mossinc.com

   

 


 

   

   


    0

    APPCRASH

    Not available

    0

    FileMaker Pro Advanced.exe

    13.0.5.503

    54b055aa

    ViewSystem.dll

    13.0.5.27080

    54b0539e

    c0000005

    0001be30

   

   


   

   


   

   


   

   


   

   


    0

    950a967e-df7e-11e4-bca1-0050568280ea

    0

 






Log Name:      Application

Source:        Application Error

Date:          4/10/2015 6:39:14 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      moss-ctx-2k8-08.mossinc.com

Description:

Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa

Faulting module name: ViewSystem.dll, version: 13.0.5.27080, time stamp: 0x54b0539e

Exception code: 0xc0000005

Fault offset: 0x0001be30

Faulting process id: 0x1b48

Faulting application start time: 0x01d07383afd344da

Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe

Faulting module path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\ViewSystem.dll

Report Id: 97b36f5e-df7e-11e4-bca1-0050568280ea

Event Xml:



 

   

    1000

    2

    100

    0x80000000000000

   

    510185

    Application

    moss-ctx-2k8-08.mossinc.com

   

 


 

    FileMaker Pro Advanced.exe

    13.0.5.503

    54b055aa

    ViewSystem.dll

    13.0.5.27080

    54b0539e

    c0000005

    0001be30

    1b48

    01d07383afd344da

    C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe

    C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\ViewSystem.dll

    97b36f5e-df7e-11e4-bca1-0050568280ea

 


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