2 Replies Latest reply on Apr 13, 2015 9:22 AM by disabled_ntaylor

    Faulting module name: ViewSystem.dll

    AndreaLain

      Summary

      Faulting module name: ViewSystem.dll

      Product

      FileMaker Pro

      Version

      13.0.5.503

      Operating system version

      Windows 2008 R2 Datacenter

      Description of the issue

      We are running FileMaker Pro 13 in a Citrix XenApp 6.5 environment on Windows 2008 R2 Datacenter.

      Users will sometimes have FileMaker freeze-up/crash while they're using it and the following errors are then logged to the Application Event Log under Windows.

      Any ideas on how we can debug this?



      Log Name:      Application

      Source:        .NET Runtime

      Date:          4/10/2015 6:39:09 AM

      Event ID:      1026

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      moss-ctx-2k8-08.mossinc.com

      Description:

      Application: FileMaker Pro Advanced.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: exception code c0000005, exception address 5E61BE30

      Stack:



      Event Xml:



       

         

          1026

          2

          0

          0x80000000000000

         

          510182

          Application

          moss-ctx-2k8-08.mossinc.com

         

       


       

          Application: FileMaker Pro Advanced.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: exception code c0000005, exception address 5E61BE30

      Stack:



       










      Log Name:      Application

      Source:        Application Error

      Date:          4/10/2015 6:39:09 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      moss-ctx-2k8-08.mossinc.com

      Description:

      Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa

      Faulting module name: ViewSystem.dll, version: 13.0.5.27080, time stamp: 0x54b0539e

      Exception code: 0xc0000005

      Fault offset: 0x0001be30

      Faulting process id: 0x%9

      Faulting application start time: 0x%10

      Faulting application path: %11

      Faulting module path: %12

      Report Id: %13

      Event Xml:



       

         

          1000

          2

          100

          0x80000000000000

         

          510183

          Application

          moss-ctx-2k8-08.mossinc.com

         

       


       

          FileMaker Pro Advanced.exe

          13.0.5.503

          54b055aa

          ViewSystem.dll

          13.0.5.27080

          54b0539e

          c0000005

          0001be30

       








      Log Name:      Application

      Source:        Windows Error Reporting

      Date:          4/10/2015 6:39:14 AM

      Event ID:      1001

      Task Category: None

      Level:         Information

      Keywords:      Classic

      User:          N/A

      Computer:      moss-ctx-2k8-08.mossinc.com

      Description:

      Fault bucket , type 0

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0



      Problem signature:

      P1: FileMaker Pro Advanced.exe

      P2: 13.0.5.503

      P3: 54b055aa

      P4: ViewSystem.dll

      P5: 13.0.5.27080

      P6: 54b0539e

      P7: c0000005

      P8: 0001be30

      P9:

      P10:



      Attached files:



      These files may be available here:





      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 950a967e-df7e-11e4-bca1-0050568280ea

      Report Status: 0

      Event Xml:



       

         

          1001

          4

          0

          0x80000000000000

         

          510184

          Application

          moss-ctx-2k8-08.mossinc.com

         

       


       

         

         


          0

          APPCRASH

          Not available

          0

          FileMaker Pro Advanced.exe

          13.0.5.503

          54b055aa

          ViewSystem.dll

          13.0.5.27080

          54b0539e

          c0000005

          0001be30

         

         


         

         


         

         


         

         


         

         


          0

          950a967e-df7e-11e4-bca1-0050568280ea

          0

       






      Log Name:      Application

      Source:        Application Error

      Date:          4/10/2015 6:39:14 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      moss-ctx-2k8-08.mossinc.com

      Description:

      Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa

      Faulting module name: ViewSystem.dll, version: 13.0.5.27080, time stamp: 0x54b0539e

      Exception code: 0xc0000005

      Fault offset: 0x0001be30

      Faulting process id: 0x1b48

      Faulting application start time: 0x01d07383afd344da

      Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe

      Faulting module path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\ViewSystem.dll

      Report Id: 97b36f5e-df7e-11e4-bca1-0050568280ea

      Event Xml:



       

         

          1000

          2

          100

          0x80000000000000

         

          510185

          Application

          moss-ctx-2k8-08.mossinc.com

         

       


       

          FileMaker Pro Advanced.exe

          13.0.5.503

          54b055aa

          ViewSystem.dll

          13.0.5.27080

          54b0539e

          c0000005

          0001be30

          1b48

          01d07383afd344da

          C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe

          C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\ViewSystem.dll

          97b36f5e-df7e-11e4-bca1-0050568280ea

       


        • 1. Re: Faulting module name: ViewSystem.dll
          AndreaLain

          Here is another set of errors from another Citrix server today from FileMaker:

           

          Log Name:      Application
          Source:        Application Error
          Date:          4/10/2015 9:06:33 AM
          Event ID:      1000
          Task Category: (100)
          Level:         Error
          Keywords:      Classic
          User:          N/A
          Computer:      moss-ctx-2k8-07.mossinc.com
          Description:
          Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa
          Faulting module name: DBEngine.dll, version: 13.0.5.27080, time stamp: 0x54b05229
          Exception code: 0xc0000005
          Fault offset: 0x002ace61
          Faulting process id: 0x%9
          Faulting application start time: 0x%10
          Faulting application path: %11
          Faulting module path: %12
          Report Id: %13
          Event Xml:
          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
            <System>
              <Provider Name="Application Error" />
              <EventID Qualifiers="0">1000</EventID>
              <Level>2</Level>
              <Task>100</Task>
              <Keywords>0x80000000000000</Keywords>
              <TimeCreated SystemTime="2015-04-10T15:06:33.000000000Z" />
              <EventRecordID>504468</EventRecordID>
              <Channel>Application</Channel>
              <Computer>moss-ctx-2k8-07.mossinc.com</Computer>
              <Security />
            </System>
            <EventData>
              <Data>FileMaker Pro Advanced.exe</Data>
              <Data>13.0.5.503</Data>
              <Data>54b055aa</Data>
              <Data>DBEngine.dll</Data>
              <Data>13.0.5.27080</Data>
              <Data>54b05229</Data>
              <Data>c0000005</Data>
              <Data>002ace61</Data>
            </EventData>
          </Event>


          -----


          Log Name:      Application
          Source:        .NET Runtime
          Date:          4/10/2015 9:06:33 AM
          Event ID:      1026
          Task Category: None
          Level:         Error
          Keywords:      Classic
          User:          N/A
          Computer:      moss-ctx-2k8-07.mossinc.com
          Description:
          Application: FileMaker Pro Advanced.exe
          Framework Version: v4.0.30319
          Description: The process was terminated due to an unhandled exception.
          Exception Info: exception code c0000005, exception address 5C45CE61
          Stack:

          Event Xml:
          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
            <System>
              <Provider Name=".NET Runtime" />
              <EventID Qualifiers="0">1026</EventID>
              <Level>2</Level>
              <Task>0</Task>
              <Keywords>0x80000000000000</Keywords>
              <TimeCreated SystemTime="2015-04-10T15:06:33.000000000Z" />
              <EventRecordID>504467</EventRecordID>
              <Channel>Application</Channel>
              <Computer>moss-ctx-2k8-07.mossinc.com</Computer>
              <Security />
            </System>
            <EventData>
              <Data>Application: FileMaker Pro Advanced.exe
          Framework Version: v4.0.30319
          Description: The process was terminated due to an unhandled exception.
          Exception Info: exception code c0000005, exception address 5C45CE61
          Stack:
          </Data>
            </EventData>
          </Event>

          • 2. Re: Faulting module name: ViewSystem.dll

            Andrea Lain:

             

            Thank you for the post. 

             

            From page 9 of the FileMaker® Pro 13 Using a Remote Desktop Connection with FileMaker Pro 13:

             

            Installing FileMaker Pro on a Remote Desktop Services server or Citrix XenApp

             

            Note The installations described in the following sections require a FileMaker Pro volume license. Single licensed copies of FileMaker Pro are not supported.”

             

            FileMaker Pro Advanced is single license per copy even when volume licensed and is not designed to be used in a Citrix or Terminal Services environment. 

             

            TSFalcon

            FileMaker, Inc.