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Fields not printing to printer, but print to PDF - font issue

Question asked by MikeHammer1269 on Apr 14, 2011
Latest reply on Apr 20, 2011 by MikeHammer1269

Summary

Fields not printing to printer, but print to PDF - font issue

Product

FileMaker Pro

Version

11 03

Operating system version

Win7

Description of the issue

New machine, Win7 OS, fresh install of FM11, update 03. Field fonts appear as italic on screen.  Printing to printer prints the layout but not fields.  Printing to PDF prints the fields.  Fields are set to Arial font, not sure if this is significant.  Changing font to another font, say Courier New, results in field being printed in that font.  Resetting field font to Arial makes field not-print to the printer again.

Steps to reproduce the problem

Seems to be machine-specific.  We are running FM11v03 on many workstations, this is second Win7-FM11 box we have.  First one doesn't have this problem, printing same layout in same database from either local drive or opened from FM Server.

Steps are:

Open db

Print to printer

No field data displays

Expected result

Field data should print in printouts

Actual result

Field data doesn't display on printout

Exact text of any error message(s) that appear

no error message appears

Configuration information

Win7, FM11v03, Dell Latitude laptop, any of a number of HP printers

Workaround

If print to PDF, field data prints out

Outcomes