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File Maker Pro 13 crashes while scrolling through records

Question asked by LaurenPoster on Oct 17, 2014
Latest reply on Oct 17, 2014 by TSGal

Summary

File Maker Pro 13 crashes while scrolling through records

Product

FileMaker Pro

Version

13

Operating system version

OS X 10.9.5

Description of the issue

upgraded (at cost of $399.00) from FMPro 9 to 13.  While scrolling through records application crashes, every time.  Was able to isolate one particular record, of over 11,000 where it would happen, but it likely happens in more than one record.  Have been forced to go back to Filemaker Pro 9.This crash does not happen with FileMaker Pro 9.  The Mac store where I bought this has made a report and was told it would cost $500 per database to have it scanned.

Steps to reproduce the problem

flip through searched records that include the known "culprit" where FMPro 13 crashes.

Expected result

crash

Actual result

spinning icon then crash

Exact text of any error message(s) that appear

FileMaker Pro quit unexpectedly.
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

Configuration information

I've attached a screen shot of the search criteria.  Quits when you get to fourth record.  If I search for just that record, however, it doesn't crash.  Attached screen shot of that, as well.

Workaround

I've had to go back to File Maker Pro 9.  No work around.

Screen_Shot_2014-10-17_at_2.29.12_PM.png

Outcomes