1 Reply Latest reply on Apr 14, 2011 3:11 PM by philmodjunk

    filemaker 10 crashing while exporting files using windows

    VickiGlorioso

      Summary

      filemaker 10 crashing while exporting files using windows

      Product

      FileMaker Pro

      Version

      filemaker pro 10

      Operating system version

      windows 7

      Description of the issue

      when exporting records within the database to an excel file - filemaker will suddenly stop working and this error will pop up
      "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". 

      Can anyone offer any assistance in figuring out what could be causing the problem?

      thanks!

      Exact text of any error message(s) that appear

      "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".

        • 1. Re: filemaker 10 crashing while exporting files using windows
          philmodjunk

          Basic diagnostic tests to perform when you get frequent crashes:

          Does the crash only occur with a specific file?

          Test by creating a small sample file and see if opening it and working with it also generates a crash. If it crashes too, the problem likely lies with the computer or it's installation of FileMaker. If it does not crash, it becomes more likely that there is a problem with the file.

          What is reported when you recover the file?

          The file could be damaged.

          Things to keep in mind about Recover:

          1. Recover does not detect all problems
          2. Recover doesn't always fix all problems correctly
          3. Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.

           

          Does it always crash when you are doing the same thing with your file?

          That may point to a specific layout, script, operation that interacts with your Operating system or other applications...