AnsweredAssumed Answered

FileMaker 11 Upgrade v2 Installation Error

Question asked by MichaelBates on Feb 7, 2011
Latest reply on Feb 14, 2012 by lyle

Summary

FileMaker 11 Upgrade v2 Installation Error

Product

FileMaker Pro

Version

11

Operating system version

Windows 7 Enterprise x64

Description of the issue

Hi,
I have installed FMP 11 on my Windows 7 Ent x64 machine, however when I try to install the v2 update I get the following Windows Installer error: "The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."

I have tried reinstalling FMP.

Steps to reproduce the problem

Run the upgrade installer.

Expected result

Upgrade would install.

Actual result

Error.

Exact text of any error message(s) that appear

Already Mentioned.

Workaround

None.

Outcomes