AnsweredAssumed Answered

FileMaker 12 interface locks up

Question asked by user9753 on Jun 4, 2012
Latest reply on Jun 22, 2012 by user9753

Summary

FileMaker 12 interface locks up

Product

FileMaker Pro

Version

12.0.1

Operating system version

OS X 10.7.3

Description of the issue

My client is using a brand new FileMaker Pro 12 document.  The workflow is very simple, modifying records in local table and portal, then click to open a separate table in a new window.  When they copy and paste info between windows, periodically the interface will lock up.  When this occurs, the interface no longer responds.  The only option is to force-quit FileMaker 12.  On reopening, the last record they were working was not saved.

Prior to force-quitting, I was finally able to capture the enclosed logs entries in Console.  This really looks like a low-level issue.

Exact text of any error message(s) that appear

6/4/12 8:47:13.180 PM FileMaker Pro: *** Assertion failure in -[FMXApplicationMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1138.47/Menus.subproj/NSMenu.m:850
6/4/12 8:47:13.180 PM FileMaker Pro: Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])
6/4/12 8:47:13.379 PM FileMaker Pro: (
     0   CoreFoundation                      0x94267a67 __raiseError + 231
     1   libobjc.A.dylib                     0x974e3149 objc_exception_throw + 155
     2   CoreFoundation                      0x941cf289 +[NSException raise:format:arguments:] + 137
     3   Foundation                          0x9b57a233 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 116
     4   AppKit                              0x05660972 -[NSMenu itemAtIndex:] + 175
     5   FileMaker Pro                       0x0061c3b9 -[FMXApplicationMenu ChangeNotification:] + 169
     6   Foundation                          0x9b4b6df1 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49
     7   CoreFoundation                      0x941a7903 ___CFXNotificationPost_block_invoke_1 + 275
     8   CoreFoundation                      0x94172688 _CFXNotificationPost + 2776
     9   Foundation                          0x9b4a1fde -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
     10  AppKit                              0x05645894 -[NSMenu itemChanged:] + 253
     11  AppKit                              0x05645792 -[NSMenu _postItemChangedNotificationButIgnoringItOurselves:] + 40
     12  AppKit                              0x05b0bc7e -[NSMenu _menuItem:didChangeEnabledStateFrom:to:] + 43
     13  AppKit                              0x05642a0f -[NSMenuItem setEnabled:] + 105
     14  AppKit                              0x05841a90 -[NSEditableBinder _setStatesImmediatelyInObject:mode:triggerRedisplay:] + 1054
     15  AppKit                              0x0584166b -[NSEditableBinder _observeValueForKeyPath:ofObject:context:] + 123
     16  AppKit                              0x0565c176 -[NSBinder observeValueForKeyPath:ofObject:change:context:] + 420
     17  AppKit                              0x0565bfcd -[NSBinder _performConnectionEstablishedRefresh] + 82
     18  AppKit                              0x0565a4ca -[NSBinder establishConnection] + 367
     19  AppKit                              0x0564d4f3 -[NSObject(NSKeyValueBindingCreation) bind:toObject:withKeyPath:options:] + 775
     20  AppKit                              0x0586899b -[NSNibBindingConnector establishConnection] + 147
     21  AppKit                              0x05646195 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1129
     22  AppKit                              0x0576b2f1 -[NSNib instantiateNibWithExternalNameTable:] + 652
     23  AppKit                              0x0576b030 -[NSNib instantiateNibWithOwner:topLevelObjects:] + 304
     24  AppKit                              0x0576a4a6 -[NSViewController loadView] + 212
     25  FileMaker Pro                       0x00459ca0 -[FMFormattingViewControllerCocoa initWithPropertyModel:docWindow:] + 128
     26  FileMaker Pro                       0x00424f16 -[FMDocWindowControllerCocoa ConnectToDocWinControllerMac:] + 134
     27  FileMaker Pro                       0x0041effd _ZN19DocWinControllerMacC2ER11FMDocWindowRKN5Draco9unistringERKNS2_5XRectEP15CocoaWindowTypebb + 269
     28  FileMaker Pro                       0x002233e1 _ZN11FMDocWindow17CreateOwnerWindowERKN5Draco5XRectES3_bb + 449
     29  FileMaker Pro                       0x00223c1e _ZN11FMDocWindowC2ERKS_RKN5Draco13HBAbstractKeyEPKNS2_9unistringEPKNS2_5XRectEl + 1326
     30  FileMaker Pro                       0x0017b06e _ZNK12FMAppSession18CreateWindowObjectERKN5Draco13FMWindowModelERKNS0_13HBAbstractKeyEPKNS0_9unistringEPKNS0_5XRectEl + 126
     31  FMEngine                            0x0414b07d _ZN5Draco9FMSession10OpenWindowERKNS_10FMFileUserEPKNS_13FMWindowModelEPKNS_9unistringEPKNS_5XRectEbbPKNS_13HBAbstractKeyEl + 205
     32  FMEngine                            0x0416707d _ZN5Draco17ScriptRuntimeBase14DoCreateWindowEPKNS_10FMFileUserEb + 573
     33  FMEngine                            0x04165b3c _ZN5Draco17ScriptRuntimeBase19DoGoToRelatedRecordERNS_13FMWindowModelE + 2940
     34  FMEngine                            0x041703be _ZN5Draco17ScriptRuntimeBase12DispatchStepEv + 3966
     35  FMEngine                            0x04171295 _ZN5Draco17ScriptRuntimeBase7ExecuteEv + 597
     36  FMEngine                            0x04171d03 _ZN5Draco17ScriptRuntimeBase10DoNextStepEv + 371
     37  FMEngine                            0x04171e2d _ZN5Draco17ScriptRuntimeBase9DoRunLoopEv + 109
     38  FileMaker Pro                       0x0032152f _ZN13ScriptRuntime6OnIdleEv + 127
     39  FMEngine                            0x0414be70 _ZN5Draco9FMSession6OnIdleEb + 272
     40  FileMaker Pro                       0x0017b2a2 _ZN12FMAppSession6OnIdleEb + 66
     41  FileMaker Pro                       0x0016ae65 _ZN9CFMProApp4IdleEb + 69
     42  FileMaker Pro                       0x0016af8d _ZN9CFMProApp17DispatchNullEventEv + 109
     43  FileMaker Pro                       0x004b29d9 -[MFAppDelegate HandleIdleNotification] + 25
     44  Foundation                          0x9b4b6df1 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49
     45  CoreFoundation                      0x941a7903 ___CFXNotificationPost_block_invoke_1 + 275
     46  CoreFoundation                      0x94172688 _CFXNotificationPost + 2776
     47  Foundation                          0x9b4b6db7 -[NSNotificationCenter postNotification:] + 115
     48  Foundation                          0x9b51e803 postQueueNotifications + 948
     49  CoreFoundation                      0x9418b0ce __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 30
     50  CoreFoundation                      0x9418b00d __CFRunLoopDoObservers + 413
     51  CoreFoundation                      0x9415da5d __CFRunLoopRun + 1261
     52  CoreFoundation                      0x9415d1dc CFRunLoopRunSpecific + 332
     53  CoreFoundation                      0x9415d088 CFRunLoopRunInMode + 120
     54  HIToolbox                           0x92f4b723 RunCurrentEventLoopInMode + 318
     55  HIToolbox                           0x92f52a8b ReceiveNextEventCommon + 381
     56  HIToolbox                           0x92f528fa BlockUntilNextEventMatchingListInMode + 88
     57  AppKit                              0x056330d8 _DPSNextEvent + 678
     58  AppKit                              0x05632942 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
     59  AppKit                              0x0562ecb1 -[NSApplication run] + 911
     60  FileMaker Pro                       0x0006ef20 CMacApp_Main + 576
     61  FileMaker Pro                       0x001704d3 main + 67
     62  FileMaker Pro                       0x00050fd5 start + 53
     63  ???                                 0x00000002 0x0 + 2
)

Outcomes