AnsweredAssumed Answered

FileMaker 12 locks up windows and you can not close or exit without force quitting the app

Question asked by timcimbura on May 24, 2012
Latest reply on Oct 24, 2014 by robdownunder

Summary

FileMaker 12 locks up windows and you can not close or exit without force quitting the app

Product

FileMaker Pro

Version

FileMaker 12

Operating system version

Mac OS 10.7.x

Description of the issue

I'm getting some repeated lockups of FileMaker 12 on Mac OS 10.7.3...maybe 5 times a day.
Suddenly all I can do is move windows around...but I can't close them or quit out of FileMaker.

It's happening on multiple workstations and on different databases and different servers. I haven't been able to make it happen consistently.
It seems related to the New Window script step...sometimes that will trigger it.

At first I was using the new Advanced Window Style - Dialog Window (modal) option...because it acts as if a modal dialog is active and you can't click out of it.
But I removed all instances of that thinking it may be related. I also removed any custom menus...trying to simplify but it still happens.
I've carefully updated all versions of plug-ins so they are version 12 compatible (mostly from 360Works)...but some workstations don't even have any plug-ins and are still exhibiting the behavior.

Sometimes FileMaker will go to the first layout in layout order and keep the window on that screen. You can not close any windows.

Steps to reproduce the problem

Intermittent...several times during the day.

Exact text of any error message(s) that appear

None

Workaround

None

Outcomes