8 Replies Latest reply on Aug 14, 2015 7:52 AM by TSGal

    FileMaker 13 Advanced Crashes when changing theme element

    szeigen

      Summary

      FileMaker 13 Advanced Crashes when changing theme element

      Product

      FileMaker Pro

      Version

      13.0.v3

      Operating system version

      Windows 7 Professional

      Description of the issue

      When trying to save changes to a custom theme element, or trying to create a new element for this theme, FileMaker crashes

      Steps to reproduce the problem

      I tried uninstalling FM13A and reinstalling and it still crashes. The Files are being hosted with server.

      I also tried these steps to save or create a new element on different hosted files, so it is not a file issue. I also made sure that only one file was open on on trial to reproduce.

      Expected result

      Not to crash

      Actual result

      FileMaker locks to white-screen of death

      Configuration information

      HP Pro Windows 7 Professional

      Workaround

      None

        • 1. Re: FileMaker 13 Advanced Crashes when changing theme element
          TSGal

          Scott Zeigen MD:

          Thank you for your post.

          I am unable to replicate the issue under Windows 7 and FileMaker Pro Advanced 13.0v3.  This is what I have done:

          1. I created a new file, File.fmp12, with the default theme Enlightened, and added several fields.

          2. I changed the formatting on several fields, each time saving a different style to the field, and then creating a new theme "Test".

          3. I then uploaded the file to FileMaker Server 13.0v4 and accessed the file as a guest.  I made more style changes and updated the Test Theme.

          What Theme did you start with?  What changes did you try to make to the style and the theme?  Does it crash if the files are local?

          Let me know what I'm doing differently than you so I can replicate the issue.

          TSGal
          FileMaker, Inc.

          • 2. Re: FileMaker 13 Advanced Crashes when changing theme element
            szeigen

            Hi TSGal!

            I have not answered back to this original post because I switched to a different W7Pro machine to get my work done. However, FMP13A crashes on a new W7Pro x64 installation, with no plugins, trying to create a new style in a theme in the Assets.fmp12 file. I ran a windows crash dump with the following results.

            In FileMaker Pro Advanced__PID__1244__Date__08_04_2015__Time_05_01_34PM__691__Second_Chance_Exception_C0000374.dmp the assembly instruction at ntdll!RtlReportCriticalFailure+57 in C:\Windows\SysWOW64\ntdll.dll from Microsoft Corporation has caused an unknown exception (0xc0000374) on thread 21

            What is interesting is a copied the ntdll.dll from another W7Pro PC that does NOT crash, yet FMP13A (freshly installed) still crashes. Hopefully the attached PDF of the crash dump will be helpful

            • 3. Re: FileMaker 13 Advanced Crashes when changing theme element
              TSGal

              Scott Zeigen MD:

              Thank you for the information.

              Feel free to send in the PDF file.  Check your Inbox at the top of this page for instructions where to send the file.

              In the mean time, create a new user account, login to the new user account, launch FileMaker Pro Advanced 13.0v9, and try again.  If it doesn't crash, then I can focus on the user account.  If it does crash, then I can focus on the application.

              If you have not updated to 13.0v9, do so through Knowledge Base Article #14568 at:

              http://help.filemaker.com/app/answers/detail/a_id/14568

              TSGal
              FileMaker, Inc.

              • 4. Re: FileMaker 13 Advanced Crashes when changing theme element
                szeigen

                Hi All!

                I updated to FMPA 13.09 (from 13.03) as suggested and created a new account. I logged into that account and tried to Add a New Style to the Assets.fmp12 starter solution. After thinking for about 15-20 seconds, FileMaker just crashed. Because I have the Windows Crash Dump, there is not message that comes up (I think)

                I would love to upload the PDF of the crash dump but I do not see anywhere to do this.

                Scott Z

                • 5. Re: FileMaker 13 Advanced Crashes when changing theme element
                  TSGal

                  Scott Zeigen MD:

                  To send the crash dump, follow the instructions in the private message sent to you yesterday.

                  TSGal
                  FileMaker, Inc.

                  • 6. Re: FileMaker 13 Advanced Crashes when changing theme element
                    szeigen

                    Hi TSGAl!

                    Sorry to say I have nothing in my inbox to respond to. It is empty.

                    Any other method to get you these debug reports?

                    Doc Z

                    • 7. Re: FileMaker 13 Advanced Crashes when changing theme element
                      TSGal

                      Scott Zeigen MD:

                      I've sent another private message to you.  Check your Inbox now.  If you still don't receive it, send a private message to me with your contact information.

                      TSGal
                      FileMaker, Inc.

                      • 8. Re: FileMaker 13 Advanced Crashes when changing theme element
                        TSGal

                        Scott Zeigen MD:

                        Your crash report has been forwarded to me.  Thank you.

                        I have sent the crash report to our Development and Testing departments for review.  When I receive any feedback, I will let you know.

                        TSGal
                        FileMaker, Inc.