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FileMaker 14 64 Bit and Send Mail via Email Client Outlook 64 Bit Not Working

Question asked by smower on May 12, 2015
Latest reply on Aug 19, 2015 by smower


FileMaker 14 64 Bit and Send Mail via Email Client Outlook 64 Bit Not Working


FileMaker Pro


14 64 bit

Operating system version

Windows 7

Description of the issue

On the FMPA 14 64 bit software, I couldn't get Send Mail via Email Client to work with 64 bit Outlook or 32 bit Outlook.

I cannot get the "Send Mail" via E-mail Client script to work on Windows 7 64 bit machine with the 64 Bit FileMaker 14 Install. In the FM 14 help file it says "Note  In Windows, to send email through an email application, you must have a 32-bit email application if you use the 32-bit version of FileMaker Pro. If you use the 64-bit version of FileMaker Pro, you must have a 64-bit email application."

I originally tried Outlook 2010 32 bit for "Send Mail" via E-mail Client and FileMaker 14 64 bit would report the error as "-1 Unknown Error" when I tried to run "Send Mail" script.  I then purchased Microsoft Office 2013 64 bit and removed the 32 bit office off my machine and installed the 64 bit office on my machine. Now when I try to run the "Send Mail" via E-mail Client script no error pops up but no email message is generated either. So the error -1 only happened when I tried 64 bit FileMaker Preview with 32 bit Outlook.  When I try 64 bit FileMaker Preview with 64 bit Outlook after removing 32 bit Outlook and 32 bit Office the Send Mail via client does not report an error and does not generate an email message. It just reports the script as completed with no error if you use debugger. But no message is generated, created or sent. Sending mail via smtp server works fine but not send mail via client.

Can you please confirm if this is an issue with FileMaker 14 overall and recommend a fix asap.

Steps to reproduce the problem

1. Create a send mail script step via Email client with FMPA 64 bit on Windows.
2. Run the script.

Nothing happens

Expected result

Expect outlook email window to pop open with email addresses, subject and body data populated per FM script.

Actual result

no email generated.

Exact text of any error message(s) that appear

no error reported.

Configuration information

Windows 7 64 bit.