8 Replies Latest reply on May 10, 2016 8:03 AM by TSGal

    Filemaker 14 Pro Advance, when check for updates, get error message that Internet connection failed....

    datadatau

      Summary

      Filemaker 14 Pro Advance, when check for updates, get error message that Internet connection failed. Cannot check for update information

      Product

      FileMaker Pro

      Version

      Filemaker 14 Pro Advance

      Operating system version

      OSX 10.10.3

      Description of the issue

      When I attempt to check for updated from the help menu, I get the error message, "Internet connection failed. Cannot check for update information." 

      I have been able to replicate this same error on another machine that is running the same OS X version.

      Steps to reproduce the problem

      Go to help menu

      Select check for updates

      Expected result

      Check for updates.

      Actual result

      ERROR MESSAGE

      Internet connection failed. Cannot check for update information.

      Exact text of any error message(s) that appear

      ERROR MESSAGE

      Internet connection failed. Cannot check for update information.

      Configuration information

      None

      Workaround

      None