2 Replies Latest reply on Dec 12, 2008 12:05 PM by ljw

    FileMaker 8.5 intermittently wont respond after performing a search and print

    ljw

      Summary

      FileMaker 8.5 intermittently wont respond after performing a search and print

      Description of the issue

      We run filemaker 8.5 on all desktop computers that connect to a server the runs filemaker server for about two years now. Lately after performing a search, sort, and a print it all of the sudden stops responding after you click back to the main page. You can move the mouse around but you can't select anything with it. If you close filemaker down and then log back on to the server everything works fine. It only stops responding two or three times a day, meaning most of the time it keeps working when you get back to the main page. Our Dispatch computer is the only computer that we have seen effected, but it is the only computer logged on to the server (remotely) all day. I recently updated the computers to fix the print problem we were having (filemaker was printing blank pages on large print jobs), but this problem didn't seem to materialize until a week or two after the update. Thanks.

        • 1. Re: FileMaker 8.5 intermittently wont respond after performing a search and print
          TSGal

          ljw:

           

          Thank you for your post.

           

          Obviously, something has changed, and you have given some possibilities.

           

          What kind of update fixed the print problem?  Was this a FileMaker update or a printer driver update?

           

          Being logged on all day should not be a problem, as you know from experience the last two years (with the exception of the past couple of weeks/months).

           

          What other programs are running on that computer?  Is this a Windows computer or Mac computer?  What version of the operating system?

           

          Has there been any other problems on the network in the last couple of months?

           

          Any additional information would help me narrow down the possibilities.

           

          TSGal

          FileMaker, Inc. 

          • 2. Re: FileMaker 8.5 intermittently wont respond after performing a search and print
            ljw
              

            The FileMaker update was off of this forum (fmp_8.5v2_win_updater.exe). The dispatch computer is a Dell Dimension E310 and uses windows xp media edition version 2002 w/ service pack 3. I believe Filemaker, AVG antivirus, HP  digital image monitor, and Citrix run on it constantly. With occasional use of Microsoft office 2003 (recently installed), outlook, and Internet explorer. The server on the network is a Dell Power Edge 840 using Windows Server 2003 R2 Standard Edition w/ Service Pack, and we are using Filemaker Server 8.

             

            No other problems have been reported.