Hi, me again. Below follows a more detailed problem report about the Java incompatibility problem.
FileMaker Product(s) involved:
FileMaker Server 188.8.131.526
FileMaker Server Advanced 184.108.40.2066
Operating System(s) involved:
Windows Server 2003 R2 SP2 Standard (32-bit)
Windows Server 2003 R2 SP2 Enterprise (32-bit)
Windows Server 2008 SP1 Enterprise (32-bit)
Detailed description of the issue:
After FileMaker finishes installing, the Admin Console fails to start up. The installation goes through without any problems, it's the deployment part that fails. A windows tab saying 'Deployment Console' appears on the Windows task bar but the Admin Console never starts up.
Exact steps to reproduce the issue:
Just go through the standard install procedure and continue with the deployment phase.
Expected to see the Admin Console management application.
Admin Console never starts up.
Exact text of any error message(s) that appeared:
Any additional configuration information/troubleshooting that is relevant to the issue:
At first I thought the problem was a Windows incompatibility issue since I first tried out Windows Server 2008 (which is not listed as a supported Windows version on the FileMaker website). The next step was to try Windows Server 2003 R2 Standard and Enterprise, unfortunately with the same outcome.
Any workarounds that you have found:
Install and older Java version, namely Java 6 Update 7.
Thank you for your post.
Yes, Java 6 Updates greater than version 7 will not work with FileMaker Server. We have documented this in our Knowledge Base (Article 7029). At the time Server 9 was released, the latest version 7 was thoroughly tested. Since that time, subsequent versions did not work.
Do we expect a fix?
We are required to patch to the latest version of Java.
This is fixed in FileMaker Server 10. There is no mention of another FileMaker Server 9 release.
If you decide to stay with FileMaker Server 9, then you you will have to use the earlier Java release.
Is this also a problem on the Mac version as well?
Installing Apple's latest Java update indicates the Java version is:
java version "1.5.0_16"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_16-b06-284)
Java HotSpot(TM) Client VM (build 1.5.0_16-133, mixed mode, sharing)
Will this work with a patched FileMaker 9 Server on Mac OSX 10.5.6?
1.5 is fine. You should have no problems.
I should have rephrased that....
Java "1.5" is what "java -version" kicks out from Terminal when J2SE 5.0 is selected in Java Preferences.
If you select "Java SE 6" -- the current version of *that* is:
maser$ java -version
java version "1.6.0_07"
Java(TM) SE Runtime Environment (build 1.6.0_07-b06-153)
Java HotSpot(TM) 64-Bit Server VM (build 1.6.0_07-b06-57, mixed mode)
Will this version work as well (the default is to set the preferences to use J2SE 5...)? This would mean it's 1.6 "update 7", correct? The "working" version?
Yes, 1.5 is version 5. 1.6.0_07 is version 6 update 7. That is the version that ships with FileMaker Pro.
The problem occurs with later updates.
Thanks for the clarification. This sounds more like a Windows issue in that the Java app will automatically prompt you for updates, whereas the Mac version relies on Apple for updates (which are too infrequent, unfortunately...)
I installed FM Pro 9 server on a Mac running OS X Tiger 10.4.11. The Admin Console does not launch. A file named "admin_console_init_webstart.jnlp" was automatically downloaded. Following the instructions in the Known Issues documentation regarding Java and Mac OS X, I went to change that file from opening with Java Web Start to Java Cache Viewer, but there is no Java Cache Viewer on the Mac. This Mac is running the very latest software updates. How do I get Java Cache Viewer? TIA...
Thank you for your post.
First of all, make sure you are running Java 6 update 7. If you have a more recent version, FileMaker Server will not run.
I am not aware of Java Cache Viewer on the Mac; only on Windows.
We are required to run all OS updates, which includes the latest version of Java. So in effect you are then saying that unless we downgrade Java, FM Server 9 will not run? What, then, is the option? We have to pay to upgrade to FM 10 (server and clients)?
You are correct. When FileMaker Server was released, version 6 update 7 was the most recent version, and it shipped with FileMaker. Future updates of Java is incompatible with FileMaker. If you are required to have the latest version of Java installed, then your only option is to upgrade to FileMaker 10.
Thanks for the information that we have to upgrade to v.10. Is that true for the client software as well, or will v.9 FM client software work with V. 10 FM server software? Thanks again for your help!