Thank you for your post.
Is there anything specific required in the Runtime application? For example, plug-ins, file references, web viewer, network, etc.
Is there anything specific about your OS environment that may not be present on the client machine?
If you want the option of sending me the solution or the files that make up the solution, I'll take a look at them here. Check your Inbox at the top of this page for instructions where to send the file(s).