2 Replies Latest reply on Jan 6, 2015 7:46 AM by TSGal

    Filemaker and Adobe interfering with one another on Windows?

    user10625

      Summary

      Filemaker and Adobe interfering with one another on Windows?

      Product

      FileMaker Pro

      Version

      13 v1-3

      Operating system version

      Windows 7

      Description of the issue

      Adobe and FMP conflict preventing easy printing of docs stored as containers in FMP.

      (Note that I posted this issue in advanced discussion and at least one other user was able to reproduce the issue.  Please see the discussion:
      https://community.filemaker.com/message/166186#166186

      Also, I now see another report of what seems to be the same issue:
      https://community.filemaker.com/message/167056#167056  )

      Steps to reproduce the problem

      --Set up a layout with a Container field, set the field to "Optimize for Interactive Content (PDF, etc.".
      --Create a record and insert a PDF file.
      --mouse over the field, we can interact with the PDF . . page through it, etc.  all works great!
      --we can click on Adobe's (??)  print button.

      When we click on the print button, a print dialogue for Adobe comes up.

      Expected result

      We should be able to click in the print dialogue, either to do print setup, or simply to Print.

      Actual result

      Many users at my client experience the following:

      ------message that Adobe has crashed. 
      OR
      -----none of the buttons in the Adobe print dialogue work.

      Configuration information

      Downgrading the version of Adobe reader on the particular computer sometimes fixes the issue.

      Workaround

      So,  we click on the "print" button in the adobe thingie inside the container field.

      At this point there are 2 windows on the screen:
      ---the FMP window with the layout with the container field.
      ---on top of that, Adobe's print dialogue. 

      The latter is apparently not modal, so, you can click behind it on the FMP  layout, and either close that window, or go to another layout without the container.

      Once you do that, Printing or other buttons in the Adobe Print Dialogue DO work.

      So somehow,  FMP and Adobe are interfering with one another.