Hi, As requested here is addition information:
FileMaker Product(s) involved: FileMaker Pro 9.0v3
Operating System(s) involved: Windows XP Professional SP3
Detailed description of the issue: When file maker is opened (e.g. contacts manager) the form appears all grey however if I click on "Find" for example the colours begin to come back, If I click on it again the purple colour comes back completely.
Exact steps to reproduce the issue: This occurs everytimeI open file maker.
Expected Result: Form will be grey in colour.
Any additional configuration information/troubleshooting that is relevant to the issue: Machine is a quad core HP workstation with Nvidia Quardro graphics card and approx 4GB of RAM so is at all a slow machine.
Any workarounds that you have found: If I give the program a command twice (E.G. click the "Find" button twice normal colours are restored)
Thank you for your post.
Checking with out Support Technicians, no one has encountered this behavior. I know that doesn't help you, so if possible, I'd like to get some screen shots, or ideally, a movie that records your screen. I have sent you a private message (top of this page - right side - X Messages) with instructions where to send the screen shots/movie files.
In addition, please download a trial version of FileMaker Pro 10 and see if you encounter the problem.
Hi, As requested here is a screen shot of the problem:
With all due respect we are not in a position to purchase a newer version of FileMaker to resolve a problem that the version we currently have (and have paid for) shouldnt have. I have already tried re-installing the program but to no avail.
Any help would be appreciated.
On my Dell Dimension running Windows XP SP 3, I am able to launch FileMaker Pro 9 and open the Contact Management.fp7 file without a problem. All colors appear fine, and I have no distortion.
This is not something that existed in FileMaker Pro 9 nor fixed in FileMaker Pro 10. I was asking you to try this in FileMaker Pro 10 and see if the same problem occurs. If it does, then there is something in your system that is interfering with FileMaker Pro. If the distortion does not occur with FileMaker Pro 10, then we can focus on FileMaker Pro 9. Essentially, that would mean uninstalling and reinstalling FileMaker Pro 9. If I just told you to uninstall and reinstall, and if that didn't work, I still wouldn't know if it was a bad copy of FileMaker Pro or your system.