AnsweredAssumed Answered

Filemaker Crash - Acrobat pdf in a container

Question asked by AlexReid on Feb 23, 2015
Latest reply on Apr 27, 2017 by cgootherts

Summary

Filemaker Crash - Acrobat pdf in a container

Product

FileMaker Pro

Version

13.0v5

Operating system version

10.10.2

Description of the issue

Filemaker will crash completely if you have acrobat reader installed and its trying to render pdfs in a container.
Works fine one record at a time, but clicking at any speed between records starts to generate the pdf preview and crashes filemaker.

Steps to reproduce the problem

Install Acrobat Reader (current is v11 for mac)
Create a filemaker database with 20 records with 1 container.
add the container to a layout and set it to be "interactive content".

Add 20 separate pdf files, 1 per record.

in browse mode click quickly between records allowing the preview to load or not it doesn't seem to matter.
Filemaker will crash with error bug reporter.
If you load the layout in report view it will crash when you try and navigate around, often quicker.

It appears to be easier to crash if the container and the window are large, or if you link the size of the window to stretch with anchoring the container.

if you uninstall Acrobat reader, it previews with "Preview" and works fine.

Expected result

it previews the pdf.

Actual result

crashes filemaker pro

Exact text of any error message(s) that appear

Filemaker Pro quit unexpectedly.
Click Reopen to open the application again. The report will be sent to Apple automatically.

Configuration information

tried with multiple versions of Java, Acrobat 10 (X) and have seen it crash with Filemaker 12 also.

Also tried Full Acrobat Pro, same effect.

Workaround

Uninstall Acrobat Reader.. which is not acceptable!

Screen_Shot_2015-02-23_at_14.11.18.png

Outcomes