2 Replies Latest reply on May 12, 2015 8:30 AM by TSGal

    FileMaker Crash randomly

    AndyChong

      Summary

      FileMaker Crash randomly

      Product

      FileMaker Server

      Version

      13.0.1

      Operating system version

      10.9.3 on a Mac Mini

      Description of the issue

      I have face this issue before, I think is a thumbnail problem again.
      We have 20 plus iPad user, the container field is mainly for taking picture using "insert from device" script step. Have try from previously changing the container field from Temporally to Permanent,  and the other way round. It crash randomly, yesterday it crash two time, in just 2 hour of time. sometimes it will crash like 1 month a part or 1 week not often, but it is not good cause it stop working for my client in the middle of operation the application.

      I have found similar crash without solution yet, case no. (#140820-000418)

      Steps to reproduce the problem

      no able to reproduce the problem, is very random.

      Exact text of any error message(s) that appear

      Thread 104 Crashed:
      0   libsystem_platform.dylib           0x00007fff84333fd1 _platform_memmove$VARIANT$Ivybridge + 49
      1   com.filemaker.support.framework     0x00000001058b8b31 Draco::ByteBuffer::Get(char*, unsigned int, unsigned int) const + 359
      2   com.filemaker.support.framework     0x00000001058b909f Draco::DataProviderGetBytesAtPositionCallback(void*, void*, long long, unsigned long) + 34
      3   com.apple.CoreGraphics             0x00007fff8c32b393 CGAccessSessionGetBytes + 187
      4   com.apple.CoreGraphics             0x00007fff8c2f746a CGDataProviderCopyData + 372
      5   com.apple.ImageIO.framework        0x00007fff839410ca CGImageReadCreateWithProvider + 229
      6   com.apple.ImageIO.framework        0x00007fff83940f51 CGImageSourceCreateWithDataProvider + 202
      7   com.filemaker.support.framework     0x00000001058fea8a Draco::Image2D::CreateImageFromData(Draco::ByteBuffer const*) + 40
      8   com.filemaker.support.framework     0x00000001058fe9c8 Draco::Image2D::Image2D(Draco::ByteBuffer const*, bool, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*) + 304
      9   com.filemaker.support.framework     0x00000001058fed2e Draco::Image2D::LoadImage(Draco::ByteBuffer const&, Draco::QuadChar const&, Draco::UniversalPath const*, Draco::PhotoOrientation, Draco::PListMetadata*, bool) + 108
      10  com.filemaker.dbengine.framework     0x000000010478e81d Draco::DBBinaryData::GetExactThumbnailOnHost(Draco::CoordSize*, bool, Draco::CacheItem**, bool, unsigned int&) const + 1935
      11  com.filemaker.dbengine.framework     0x0000000104941a43 Draco::RCDownloadThumbnail::Perform() + 609
      12  com.filemaker.dbengine.framework     0x000000010494a54c Draco::RCNetworkStack::DispatchTransaction(Draco::RCConnection*, unsigned int, unsigned char*, unsigned int) + 1220
      13  com.filemaker.dbengine.framework     0x0000000104949f8d RPO_i::Perform(unsigned int, char const*, unsigned int, OctetSeq&, OctetSeq_out) + 173
      14  com.filemaker.dbengine.framework     0x0000000104946271 _0RL_lcfn_07aabdf5dad7309d_70000000(omniCallDescriptor*, omniServant*) + 180
      15  com.filemaker.omniorb4.framework     0x00000001051f5cef omniCallHandle::upcall(omniServant*, omniCallDescriptor&) + 1099
      16  com.filemaker.dbengine.framework     0x0000000104947459 _impl_RCFMP12::_dispatch(omniCallHandle&) + 1697
      17  com.filemaker.dbengine.framework     0x00000001049477d0 non-virtual thunk to _impl_RCFMP12::_dispatch(omniCallHandle&) + 16
      18  com.filemaker.omniorb4.framework     0x00000001052e75bf omni::omniOrbPOA::dispatch(omniCallHandle&, omniLocalIdentity*) + 715
      19  com.filemaker.omniorb4.framework     0x00000001052bf7b2 omniLocalIdentity::dispatch(omniCallHandle&) + 94
      20  com.filemaker.omniorb4.framework     0x000000010524fba6 omni::GIOP_S::handleRequest() + 330
      21  com.filemaker.omniorb4.framework     0x000000010524f805 omni::GIOP_S::dispatcher() + 323
      22  com.filemaker.omniorb4.framework     0x000000010526cad6 omni::giopWorker::real_execute() + 1378
      23  com.filemaker.omniorb4.framework     0x000000010526ccc6 omni::giopWorker::execute() + 46
      24  com.filemaker.omniorb4.framework     0x00000001052721d7 omniAsyncWorker::real_run() + 657
      25  com.filemaker.dbengine.framework     0x0000000104625f8c Draco::threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
      26  com.filemaker.omniorb4.framework     0x0000000105272482 omniAsyncWorker::run(void*) + 46
      27  com.filemaker.omniorb4.framework     0x00000001052f6e49 omni_thread_wrapper + 148
      28  libsystem_pthread.dylib            0x00007fff87b79899 _pthread_body + 138
      29  libsystem_pthread.dylib            0x00007fff87b7972a _pthread_start + 137
      30  libsystem_pthread.dylib            0x00007fff87b7dfc9 thread_start + 13

        • 1. Re: FileMaker Crash randomly
          TSGal

          Andy Chong:

          Thank you for your post.

          Your assumption is correct.  This is the issue with the creation of thumbnail images.  For now, make sure you have the Container field set to permanent storage so FileMaker doesn't have to recreate the thumbnail each time.

          Your case (140820-000418) is attached to the original report as well as this post.  When a change has been made, I will post here.

          TSGal
          FileMaker, Inc.

          • 2. Re: FileMaker Crash randomly
            TSGal

            Andy Chong:

            This issue with thumbnail creation has been fixed in FileMaker Pro 14.0.1.

            TSGal
            FileMaker, Inc.