1 Reply Latest reply on Jan 13, 2012 12:08 PM by philmodjunk

    FileMaker Crashes 2 to 3 times a Day

    macmanifest

      Summary

      FileMaker Crashes 2 to 3 times a Day

      Product

      FileMaker Pro

      Version

      11.0.3

      Operating system version

      10.6.8

      Description of the issue

      FileMaker Pro crashed 2 to 3 times a day. Happens at any time. The database is being hosted by a FileMaker 11 Server.  See logs below.

      1/6/12 9:20:20 AM     FileMaker Pro[18373]     Error loading /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType:  dlopen(/Library/QuickTime/LiveType.component/Contents/MacOS/LiveType, 262): Library not loaded: /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
        Referenced from: /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
        Reason: image not found
      1/9/12 10:07:33 AM     FileMaker Pro[410]     Error loading /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType:  dlopen(/Library/QuickTime/LiveType.component/Contents/MacOS/LiveType, 262): Library not loaded: /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
        Referenced from: /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
        Reason: image not found
      1/9/12 12:08:48 PM     com.apple.launchd.peruser.502[108]     ([0x0-0x28028].com.filemaker.client.pro[410]) Job appears to have crashed: Segmentation fault
      1/9/12 12:08:49 PM     ReportCrash[1260]     Saved crash report for FileMaker Pro[410] version 11.0.3 (11.0.3) to /Users/rose/Library/Logs/DiagnosticReports/FileMaker Pro_2012-01-09-120849_Rose-Duignan.crash
      1/9/12 12:10:06 PM     FileMaker Pro[1272]     Error loading /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType:  dlopen(/Library/QuickTime/LiveType.component/Contents/MacOS/LiveType, 262): Library not loaded: /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
        Referenced from: /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
        Reason: image not found
      1/10/12 4:03:53 PM     FileMaker Pro[11898]     Error loading /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType:  dlopen(/Library/QuickTime/LiveType.component/Contents/MacOS/LiveType, 262): Library not loaded: /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
        Referenced from: /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
        Reason: image not found
      1/12/12 11:17:22 AM     FileMaker Pro[18313]     Error loading /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType:  dlopen(/Library/QuickTime/LiveType.component/Contents/MacOS/LiveType, 262): Library not loaded: /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
        Referenced from: /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
        Reason: image not found
      1/12/12 4:42:17 PM     com.apple.launchd.peruser.502[17628]     ([0x0-0x378378].com.filemaker.client.pro[18313]) Job appears to have crashed: Segmentation fault
      1/12/12 4:42:19 PM     ReportCrash[20455]     Saved crash report for FileMaker Pro[18313] version 11.0.3 (11.0.3) to /Users/rose/Library/Logs/DiagnosticReports/FileMaker Pro_2012-01-12-164219_Rose-Duignan.crash
      1/12/12 4:42:56 PM     FileMaker Pro[20459]     Error loading /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType:  dlopen(/Library/QuickTime/LiveType.component/Contents/MacOS/LiveType, 262): Library not loaded: /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
        Referenced from: /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
        Reason: image not found

      Steps to reproduce the problem

      Happens at anytime. Can't reproduce.

        • 1. Re: FileMaker Crashes 2 to 3 times a Day
          philmodjunk

          Figuring out why FileMaker is crashing can require some sleuthing to rule out possible issues.

          Basic diagnostic tests to perform when you get frequent crashes or “Hangs”:

          Does the crash only occur with a specific file?
          Test by creating a small sample file and see if opening it and working with it also generates a crash. If it crashes too, the problem likely lies with the computer or it's installation of FileMaker. If it does not crash, it becomes more likely that there is a problem with the file.

          What is reported when you recover the file?
          The file could be damaged. Not only can file damage cause crashes, but the crashes (or forced quits after a "hang") can damage your file. You may need to test a recovered opy to see if it works without crashing.

          Things to keep in mind about Recover:

          1. Recover does not detect all problems
          2. Recover doesn't always fix all problems correctly
          3. Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.



          Does it always crash when you are doing the same thing with your file?
          That may point to a specific layout, script, operation that interacts with your Operating system or other applications...