Filemaker crashes frequently
Operating system version
Windows 7 Professional
Description of the issue
Filemaker 12 crashes frequently. It is worse on the PC of one particular user and always happens when she switches to a particular related database via a script. The first thing I did was a complete recover of said database although it did not appear to be corrupted, importing the data into a clone of the recovered file. Then I tried rewriting the script differently, changing the layout she switches to, deleting some unecessary objects on the layouts, all to no avail. My users are now asking me why we made the switch since they see no advantages and only problems... I usually prefer not to live on the "bleeding edge" but I guess this time I jumped the gun and installed Filemaker 12 a l ittle too quickly. We are also having problems with printing that is very slow on some (mainly postcript) printers.
Steps to reproduce the problem
Click on button to run offending script
Filemaker should go to a related record in a related database.
Most of the time it works as expected but 2--10 times a day, Filemaker quits completely and must be reopened.
Exact text of any error message(s) that appear
Something about Filemaker being unable to continue. Will get the exact phrase next time it happens.
Problem happens more often on one particular user's computer running Windows 7 Professional. The computer is a 64-bit HP Pro 3130 MT with Intel Core i5 (email@example.com GHz). She has 4 GB of RAM.
Having a window with the offending database always open but this is often inconvenient since our system involves having as many as 20 windows open at a time.