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FileMaker crashes when it fails to open a database

Question asked by BruceHerbach on Mar 27, 2014
Latest reply on Mar 27, 2014 by BruceHerbach

Summary

FileMaker crashes when it fails to open a database

Product

FileMaker Pro

Version

V 12 and V 13

Operating system version

OS X 10.8.5

Description of the issue

Trying to open a database from the recent list that has moved.  FileMaker reports that it can't find the database.  Click the OK button and a Crash report opens with the message "FileMaker Pro Advanced quit unexectedly"

Steps to reproduce the problem

Open and close a database
Move the database
Try to open the database from the recent list
Dialog box opens,  click OK

Expected result

FileMaker will continue to operate normally

Actual result

Crash report opens

Exact text of any error message(s) that appear

VM Regions Near 0x50000020:
    mapped file            0000000021e71000-0000000021eb2000 [  260K] r--/rwx SM=COW  /Applications/FileMaker Pro 13 Advanced/FileMaker Pro Advanced.app/Contents/Resources/FM12DApp.icns
-->
    MALLOC_TINY            0000000078e00000-0000000078f00000 [ 1024K] rw-/rwx SM=COW 

Application Specific Information:
objc_msgSend() selector name: release
Java information:
Exception type: Bus Error (0xa) at pc=0000000092dd0a87

Java VM: Java HotSpot(TM) Client VM (20.65-b04-462 mixed mode macosx-x86)

Current thread (00000000859ecc00):  JavaThread "Thread-1" daemon [_thread_in_native, id=-1400088024, stack(00000000bf725000,00000000bff25000)]
Stack: [00000000bf725000,00000000bff25000]

Java Threads: ( => current thread )
  0000000085a28400 JavaThread "Timer-0" daemon [_thread_blocked, id=-1336262656, stack(00000000b04a4000,00000000b05a4000)]
=>00000000859ecc00 JavaThread "Thread-1" daemon [_thread_in_native, id=-1400088024, stack(00000000bf725000,00000000bff25000)]
  00000000843c3c00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=-1308844032, stack(00000000b1eca000,00000000b1fca000)]
  00000000843c2c00 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=-1309900800, stack(00000000b1dc8000,00000000b1ec8000)]
  00000000843c1c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=-1310957568, stack(00000000b1cc6000,00000000b1dc6000)]
  00000000843c0c00 JavaThread "Surrogate Locker Thread (Concurrent GC)" daemon [_thread_blocked, id=-1312014336, stack(00000000b1bc4000,00000000b1cc4000)]
  00000000843bac00 JavaThread "Finalizer" daemon [_thread_blocked, id=-1313071104, stack(00000000b1ac2000,00000000b1bc2000)]
  00000000843b9c00 JavaThread "Reference Handler" daemon [_thread_blocked, id=-1314127872, stack(00000000b19c0000,00000000b1ac0000)]
Other Threads:
  00000000843b7400 VMThread [stack: 00000000b18be000,00000000b19be000] [id=-1315184640]
  00000000843c5400 WatcherThread [stack: 00000000b1fcc000,00000000b20cc000] [id=-1307787264]

VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None

Heap
par new generation   total 14784K, used 8289K [0000000015710000, 0000000016710000, 0000000016710000)
  eden space 13184K,  62% used [0000000015710000, 0000000015f284f0, 00000000163f0000)
  from space 1600K,   0% used [00000000163f0000, 00000000163f0000, 0000000016580000)
  to   space 1600K,   0% used [0000000016580000, 0000000016580000, 0000000016710000)
concurrent mark-sweep generation total 49152K, used 0K [0000000016710000, 0000000019710000, 000000001b710000)
concurrent-mark-sweep perm gen total 12288K, used 5780K [000000001b710000, 000000001c310000, 000000001f710000)

Code Cache  [0000000013690000, 0000000013749000, 0000000015690000)
total_blobs=281 nmethods=142 adapters=83 free_code_cache=32805120 largest_free_block=0

Virtual Machine Arguments:
JVM Args: -Xbootclasspath/a:/System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/../Resources/JavaPluginCocoa.bundle/Contents/Resources/Java/deploy.jar:/System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/../Resources/JavaPluginCocoa.bundle/Contents/Resources/Java/plugin.jar:/System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/deploy.jar:/System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/plugin.jar:/System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/jaws.jar -Djava.ext.dirs=/System/Library/Java/Extensions:/System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/ext:/Library/Java/Extensions -Dcom.apple.eawt.CocoaComponent.CompatibilityMode=false
Java Command:
Launcher Type: generic
Physical Memory: Page Size = 4k, Total = 16384M, Free = 17592186043150M

Configuration information

Standard install of FileMaker Pro advanced.  There are some plugins.

Workaround

None

Outcomes