AnsweredAssumed Answered

Filemaker crashing when I try to create a pdf

Question asked by tpm2 on Jan 21, 2013
Latest reply on Jan 21, 2013 by disabled_ntaylor

Summary

Filemaker crashing when I try to create a pdf

Product

FileMaker Pro

Version

12.0v3

Operating system version

Windows XP

Description of the issue

When I am trying to create a pdf file instead of printing several records (and this usually occurs when I'm printing in list view), the Adobe pdf symbol and the window appear, but then FileMaker and Adobe go into "not responding" mode.

My printer drivers are up to date. I have an HP Officejet 6500A Plus. I've checked my layouts, and they seem to be OK (pages should print). Sometimes after the crash, when FileMaker re-opens, the pdf request will finish/appear, either as a partial print or a full print.

But, this is very frustrating because I convinced everyone at this office to switch to FileMaker Pro from MS Access, and now this is happening. I hope that there is a bug fix soon!!

Steps to reproduce the problem

Open database, do a find for certain records, switch to new layout (viewed as list), ask to print,choose Adobe PDF from the menu.  I've also tried switching to Preview mode and using the "Save as PDF" option. Same result.

Expected result

I need the records to print to PDF.

Actual result

The program crashes and does not print to PDF.

Exact text of any error message(s) that appear

Happened again this morning. Text said: 

%%[ ProductName: Distiller ]%%
%%[ Error: ioerror; OffendingCommand: imageDistiller ]%%

Stack:
-dict-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Outcomes