AnsweredAssumed Answered

Filemaker created PDF not compatible with Adobe reader

Question asked by JayRosen on Dec 27, 2013
Latest reply on Dec 30, 2013 by philmodjunk

Summary

Filemaker created PDF not compatible with Adobe reader

Product

FileMaker Pro

Version

12 and 13

Operating system version

Mavericks

Description of the issue

When I create a PDF file from filemaker pro 12 or 13 it can not be printed from Adobe.  Preview on my Mac works fine.  Windows users can not open from Adobe either.  I was hoping the upgrade to filemaker pro 13 would have fixed this issue.  Can you help?


I have tried some of the fixes on this forum such as saving to adobe 7 or greater but same result.  A file that does not print with any product other than preview.

Steps to reproduce the problem

Either save the records as a PDF or do a file print and save as PDF.  The output file can be opened by both preview and Adobe but can only be printed by preview.  When I give the file to a windows user they do not have preview so they can not print the file out.  It times out!

Expected result

Allow Printing of PDF files created by filemaker pro 13 with other users.  Especially Windows users.

Actual result

PDF files created by filemaker pro can only be printed using Preview App on a Mac

Workaround

None

Outcomes