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FileMaker freezes after launching Outlook 2013 to send email

Question asked by AndreaLain on Mar 5, 2014
Latest reply on Mar 6, 2014 by TSGal


FileMaker freezes after launching Outlook 2013 to send email


FileMaker Pro



Operating system version

Windows 2008 R2

Description of the issue

We discovered that using Outlook 2013 on Windows 2008 R2, FileMaker (both versions 12 and 13) will hang when the built-in Send Email function is run (see attached image).

The script successfully calls up the default email client (Outlook 2013) and populates the Subject field. If you enter a To: address, some text in the body, and click the "X" to save a draft in Outlook, FileMaker freezes up and won't respond, resulting in having to kill the FM.exe process in Task Manager. The email draft is successfully saved in Outlook, however, but FM doesn't seem to get a response back from Outlook and hangs in limbo.

All this works fine in Outlook 2010 but just not in 2013.

Is there a solution to this, or a different method we should try for launching an email using Outlook from FM?

Thank you in advance!

Expected result

Outlook 2013 should save the draft of the email when the "X" is used to close the message and full control should be returned to FileMaker.

Actual result

After the message is saved as a Draft and Outlook closes, FM completely freezes up and can't be closed without using Task Manager.