AnsweredAssumed Answered

FileMaker Go 14 (iPad/iPhone) cannot see FMS 14 after update to 14.0.2.226

Question asked by tcmeyers on Jul 23, 2015
Latest reply on Jul 25, 2015 by Benjamin Fehr

Summary

FileMaker Go 14 (iPad/iPhone) cannot see FMS 14 after update to 14.0.2.226

Product

FileMaker Server

Version

14.0.2.226

Operating system version

Mac OS X 10.10.4

Description of the issue

After working well for about a day with FMS 14 just installed, neither an iPhone nor iPad FMGo 14 can "see" the local FMS 14 server after doing the update to Server 14.0.2.226. This means that the "pushpinned" file in the Recent panel won't open, and the server does not show up in Hosts in order to open the file manually.

FMGo 13.0.9 on the same two devices DOES see the FMS 14 server, and will connect the file and use it normally. After successfully trying this and closing the file, FMGo 14 was tried again, and still could not "see" the server.

Rebooting the device, and force-quitting the app does not solve the problem.

Although it not 100% certain, I believe the problem surfaced right after updating FMS from 14.0.1 to 14.0.2.

Steps to reproduce the problem

Try FMGo 14.0.2 with a file hosted on FMS 14.0.1 and verify that it works.

Update FMS to 14.0.2.226

Try FMGo 14 again, attempting to open the file from Recent. It appears to start, it says "Opening files" but then a box comes up that says...
Error
The file "Conservatory.fmp12" could not be opened. Either the host is not available, or the file is not available on that host.

Then, try to see if the FMS host is listed in the Hosts panel. At first it says first it says "Waiting for response..." then finally "No files available".

To show that FMS 14 is not just out of reach, try the same test with FMGo 13.0.9, and the file can be opened, and the server does show in the Hosts panel.

Expected result

Choosing the file from Recent should open the file from the server.

Looking at the Hosts panel should show the FMS 14 server.

Actual result

The file cannot be opened.

The FMS 14 server does not show in the Hosts panel.

Exact text of any error message(s) that appear

Error
The file "Conservatory.fmp12" could not be opened. Either the host is not available, or the file is not available on that host.

-or from Hosts panel-

"Waiting for response..." then finally "No files available".

Configuration information

iPhone 6, 64 GB
iPad Air, 32 GB
FMS 14.0.2.226
FMGo 14.0.2

Workaround

Go back to FMGo 13

Outcomes