1 Reply Latest reply on Dec 2, 2010 8:22 AM by TSGal

    Filemaker Help gives an error when selected.

    tonymoss

      Summary

      Filemaker Help gives an error when selected.

      Product

      FileMaker Pro

      Version

      11.0v1

      Operating system version

      Mac OS X 10.6.4

      Description of the issue

      Having upgraded from FM Pro 10 to FM Pro 11 on Snow Leopard, the "Filemaker Help" just produces the following error when selected:-

      "The operation couldn't be completed. (HVURLHandlerErrorDomain error 1002.)"

      This occurs on the latest version iMac 27", and previously on a Macbook Pro 13" using the same OS.

      Steps to reproduce the problem

      With FM Pro 11 open, select "Help ~ Filemaker Pro Help".

      Expected result

      The Filemaker Help screen to open, as it did in FM Pro 10.

      Actual result

      The following error message appears:-

      "The operation couldn't be completed. (HVURLHandlerErrorDomain error 1002.)"

      When the OK button is clicked, the error message disappears, leaving a blank window.

      Exact text of any error message(s) that appear

      "The operation couldn't be completed. (HVURLHandlerErrorDomain error 1002.)"

      Configuration information

      Help screens for other applications are displayed as expected.

      Workaround

      None.

      FM_Pro_Help_error.png