AnsweredAssumed Answered

Filemaker Help gives an error when selected.

Question asked by tonymoss on Oct 28, 2010
Latest reply on Dec 2, 2010 by TSGal

Summary

Filemaker Help gives an error when selected.

Product

FileMaker Pro

Version

11.0v1

Operating system version

Mac OS X 10.6.4

Description of the issue

Having upgraded from FM Pro 10 to FM Pro 11 on Snow Leopard, the "Filemaker Help" just produces the following error when selected:-

"The operation couldn't be completed. (HVURLHandlerErrorDomain error 1002.)"

This occurs on the latest version iMac 27", and previously on a Macbook Pro 13" using the same OS.

Steps to reproduce the problem

With FM Pro 11 open, select "Help ~ Filemaker Pro Help".

Expected result

The Filemaker Help screen to open, as it did in FM Pro 10.

Actual result

The following error message appears:-

"The operation couldn't be completed. (HVURLHandlerErrorDomain error 1002.)"

When the OK button is clicked, the error message disappears, leaving a blank window.

Exact text of any error message(s) that appear

"The operation couldn't be completed. (HVURLHandlerErrorDomain error 1002.)"

Configuration information

Help screens for other applications are displayed as expected.

Workaround

None.

FM_Pro_Help_error.png

Outcomes