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FileMaker IWP crash suddenly (randomly)

Question asked by SergeBerney-KinSA on May 16, 2012
Latest reply on Jun 21, 2012 by fveisse

Summary

FileMaker IWP crash suddenly (randomly)

Product

FileMaker Server

Version

FileMaker Server v12.0.1.178

Operating system version

Windows 2003 Standard R2 - SP2

Description of the issue

IWP stop working randomly.

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Windows eventlog contain :

Type de l'événement :     Informations
Source de l'événement :     Application Error
Catégorie de l'événement :     (100)
ID de l'événement :     1004
Date :          16/05/2012
Heure :          13:52:55
Utilisateur :     N/A
Ordinateur :     SRVFMP
Description :
Erreur de file d'attente de rapport : application défaillante fmswpc.exe, version 12.0.1.160, module défaillant fm.dll, version 12.0.1.160, adresse de défaillance 0x000a9ed5.

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And FileMaker log :

2012-05-16 13:21:12     Noyau de publication Web     Informations     155.250.128.25:0 - SLN "/fmi/iwp/data.jpg?-containerlayobj&-lay=16&-index=878" 200 1128
2012-05-16 13:21:28     Serveur Web     Erreur      [5492:5652] [error] jk_ajp_common.c (951): (wpc1) can't receive the response message from tomcat, network problems or tomcat (127.0.0.1:16016) is down (errno=54)
2012-05-16 13:21:28     Serveur Web     Erreur      [5492:5652] [error] jk_ajp_common.c (1592): (wpc1) Tomcat is down or refused connection. No response has been sent to the client (yet)
2012-05-16 13:21:46     Serveur Web     Erreur      [5492:5652] [error] jk_ajp_common.c (1953): (wpc1) Connecting to tomcat failed. Tomcat is probably not started or is listening on the wrong port
2012-05-16 13:21:52     Serveur Web     Erreur      [5492:4896] [error] jk_ajp_common.c (1953): (wpc1) Connecting to tomcat failed. Tomcat is probably not started or is listening on the wrong port
2012-05-16 13:22:06     Serveur Web     Erreur      [5492:5652] [error] jk_ajp_common.c (1953): (wpc2) Connecting to tomcat failed. Tomcat is probably not started or is listening on the wrong port
2012-05-16 13:22:06     Serveur Web     Erreur      [5492:5652] [error] jk_isapi_plugin.c (1499): service() failed with http error 503

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Catalina log is empty (0 kb)

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Steps to reproduce the problem

Random issue...

Expected result

Working well ;-)

Configuration information

We try to reinstall twice from scratch FileMaker Server : nothing change.

Databases was upgraded from v10

It was working well with FMSv10_adv.

Workaround

To make it working again, we must restart IWP (or sometime, restart all the server because FileMaker Server Console doesn't respond anymore)...

Outcomes