4 Replies Latest reply on Oct 16, 2014 9:34 AM by TSGal

    Filemaker locks when sending mail via Outlook 2013 client on Windows 8.1

    smith7180

      Summary

      Filemaker locks when sending mail via Outlook 2013 client on Windows 8.1

      Product

      FileMaker Pro

      Version

      13.3

      Operating system version

      Windows 8.1

      Description of the issue

      With outlook 2013 in windows 8.1, when I send email via client the following happens:

      ***If outlook was not open when the email via client script was run:
      ** An outlook compose email window is opened
      * It is on top of the filemaker application.
      * The filemaker application window cannot be made active
      * If the filemaker icon or window is left clicked, the outlook message blinks
      * The outlook message window may be resized and moved, but not minimized (neither via clicking the minimize button nor via win-M
      * If I use the jump list to try and open new outlook windows I get the following message:
      "A dialog box is open.  Close it and try again"
      * I am able to select other programs on the task bar and use other shorcuts like win-D, 'aero' peek, etc...
      * In the notifaction area pop up in bottom right i get and outlook icon, but with a 'gear' on it. (never seen that before)
      * Hovering over it give me pop up-
      "Another program is using outlook. To disconnect programs and exit outlook, click the outlook icon and then click exit now"
      ***If outlook was open at the time the script ran I have the same behavior with the following exception:
      *The notifcation area icon is normal (ie it does not have the 'gear' overlay and message about another program using outlook.


      Again, it is only filemaker and outlook that are locked- everything else is normal.

      Thanks.

        • 1. Re: Filemaker locks when sending mail via Outlook 2013 client on Windows 8.1
          TSGal

          Smith7180:

          Thank you for your post.

          This issue has been previously reported with Outlook 2013 unable to launch and send messages.  Unfortunately, our Support Technicians, Development and Testing have been unable to reproduce this issue.  See the similar forum thread at:

          Send Mail Script does not work with Outlook 2013

          I have attached your post to the original report.  If you have any other information that is not covered in that thread, please let me know, as it may be a key to why this is failing.

          Do you have any plug-ins installed?

          TSGal
          FileMaker, Inc.

          • 2. Re: Filemaker locks when sending mail via Outlook 2013 client on Windows 8.1
            smith7180

            Thanks TSGal, but that is not my issue.  Outlook sends the message, the issue is that when the compose window is open, I am not able to switch to filemaker until the message is sent.  Nor am I able to do anything else in Outlook until the message is sent.   So for instance, I can't look back at the database to see info that is relevant to the email I am composing.  This has been discussed on the tech net, but I didn't see the issue reported here

             

             

            • 3. Re: Filemaker locks when sending mail via Outlook 2013 client on Windows 8.1
              TSGal

              Smith7180:

              My apologies for reading your post incorrectly.

              One of our other online Support Technicians (TSFalcon) has access to a Windows 8.1 machine with Outlook 2013, and he was able to replicate the issue.

              First, he did get stuck with the error message appearing "Server Busy - This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem."

              "Switch To… " takes you to the Metro UI and trying to open another application brings you back to the same dialog. Quitting FileMaker Pro instead of Outlook causes the above dialog to be dismissed.

              TSFalcon sent a screen shot that shows a Microsoft Outlook error dialog that states "System resources are critically low. Close some windows."  The Windows 8.1 machine has only 2GB of memory, so that may be the issue, even though it should meet the minimum requirements.  It's unknown if this message would appear with more memory.

              Your post along with TSFalcon's findings have been sent to Development and Testing for review.  When more information becomes available, I will let you know.

              TSGal
              FileMaker, Inc.

              • 4. Re: Filemaker locks when sending mail via Outlook 2013 client on Windows 8.1
                TSGal

                Smith7180:

                Our Testing department has requested trying the following:

                1. Close all applications.

                2. Right-click on Outlook 2013 and click on Run as Administrator.

                3. Click on the File tab > Options > Trust Center > Trust Center Settings button > Programmatic Access

                4. Which access security is enabled?

                TSGal
                FileMaker, Inc.