0 Replies Latest reply on Aug 1, 2012 10:35 AM by joyce

    FileMaker not printing to network printer

    joyce

      Summary

      FileMaker not printing to network printer

      Product

      FileMaker Pro

      Version

      11

      Operating system version

      Windows 7

      Description of the issue

      Our office purchased new computers recently running Windows 7 SP 1.  A new print driver was installed for the current network printer (Dell Color Laser 5110cn). FileMaker will print only once to the network printer then prompts an error "Printing can not continue because this printer is not connnected to a port. Use the Control Panel to set up a port" no matter which user prints.

      Expected result

      Since there is a printer port established and at least one page prints from FileMaker to the printer, it should print all pages.

      Actual result

      Only one page prints in spite of there being an established port.

      Exact text of any error message(s) that appear

      Printing can not continue because this printer is not connected to a port.  Use the Control Panel to set up a port.

      Configuration information

      The network printer has a set IP address
      Standard TCP/IP port
      RAW protocol (setting port 9100)

      Workaround

      Can log off FileMaker and back on for the printer to print

      PrintError2.jpg