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FileMaker not printing to network printer

Question asked by joyce on Aug 1, 2012

Summary

FileMaker not printing to network printer

Product

FileMaker Pro

Version

11

Operating system version

Windows 7

Description of the issue

Our office purchased new computers recently running Windows 7 SP 1.  A new print driver was installed for the current network printer (Dell Color Laser 5110cn). FileMaker will print only once to the network printer then prompts an error "Printing can not continue because this printer is not connnected to a port. Use the Control Panel to set up a port" no matter which user prints.

Expected result

Since there is a printer port established and at least one page prints from FileMaker to the printer, it should print all pages.

Actual result

Only one page prints in spite of there being an established port.

Exact text of any error message(s) that appear

Printing can not continue because this printer is not connected to a port.  Use the Control Panel to set up a port.

Configuration information

The network printer has a set IP address
Standard TCP/IP port
RAW protocol (setting port 9100)

Workaround

Can log off FileMaker and back on for the printer to print

PrintError2.jpg

Outcomes