1 Reply Latest reply on Feb 20, 2014 6:55 AM by TSGal

    FileMaker Pro

    KathyCostello

      Product

      FileMaker Pro

      Version

      13

      Operating system version

      Windows 7 Pro

      Description of the issue

      Disappearing Help - when you hit help blank window comes up

      Expected result

      To be able to use help menu

      Actual result

      Window that appears is blank

      Exact text of any error message(s) that appear

      No

      Configuration information

      No

      Workaround

      No

        • 1. Re: FileMaker Pro
          TSGal

               Kathy Costello:

               Thank you for your post.

               When you install FileMaker Pro, the Help folder should contain the Help file named "fmpro".  The full path for the file would be:

               Computer -> Local Disk (C:) -> Program Files -> FileMaker -> FileMaker Pro 13 -> English Extras -> Help -> fmpro

               If the file is present, double-click "fmpro", and the Help file should open.  If it is also blank, then remove the Help folder and reinstall FileMaker Pro.

               Keep me updated with any progress.

               TSGal
               FileMaker, Inc.