5 Replies Latest reply on Apr 22, 2010 2:58 PM by (O_O)

    FileMaker Pro 10 Advanced Quits for What Appears to be Memory Problems

    paulprrn

      Summary

      FileMaker Pro 10 Advanced Quits for What Appears to be Memory Problems

      Description of the issue

      I am running FileMaker Pro 10 Advanced on a Mac Mini with 1GB under MacOS X 10.5.8.  FileMaker quits every couple of days for what looks like memory allocation problems.  I have included excerpts from the console log showing what was happening prior to FileMaker quitting.  Please Advise. Thank you. The Console Log: 4/6/10 9:49:04 AM [0x0-0x13013].com.filemaker.client.advanced[131] Tue Apr  6 09:49:04 FryQoutesServerP.local FileMaker Pro[131] : ATSFontActivateFromMemory failed: error 268455948. 4/6/10 9:49:04 AM [0x0-0x13013].com.filemaker.client.advanced[131] Apr 6, 2010 9:49:04 AM com.prosc.textractor.Textractor _extractText 4/6/10 9:49:04 AM [0x0-0x13013].com.filemaker.client.advanced[131] INFO: Extracting text from file named 20100406094309p7.pdf / mimetype null with flags '[]' 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] FileMaker Pro(131,0xa0603720) malloc: *** mmap(size=11280384) failed (error code=12) 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] *** error: can't allocate region 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] *** set a breakpoint in malloc_error_break to debug 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] Tue Apr  6 09:49:05 FryQoutesServerP.local FileMaker Pro[131] : ATSFontActivateFromMemory failed: error 268455948.  ...........   A LOT OF THESE MESSAGES WERE LOGGED HERE .......... 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] Tue Apr  6 09:49:05 FryQoutesServerP.local FileMaker Pro[131] : ATSFontActivateFromMemory failed: error 268455948. 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] FileMaker Pro(131,0xa0603720) malloc: *** mmap(size=995328) failed (error code=12) 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] *** error: can't allocate region 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] *** set a breakpoint in malloc_error_break to debug 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] Apr 6, 2010 9:49:05 AM com.prosc.textractor.Textractor _extractText 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] INFO: Extracting text from file named 20100406094309p8.pdf / mimetype null with flags '[]' 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] FileMaker Pro(131,0x11b89e00) malloc: *** mmap(size=1048576) failed (error code=12) 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] *** error: can't allocate region 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] *** set a breakpoint in malloc_error_break to debug 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] Exception in thread " 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] AWT-EventQueue-0" java.lang.OutOfMemoryError: requested 1048576 bytes for jchar in /SourceCache/HotSpot15/HotSpot15-147/src/share/vm/prims/jni.cpp. Out of swap space? 4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] /SourceCache/QuickTime/QuickTime-1327.73/MidVale/AVA_VP3_QT/Component/AVA_HDUtilitiesHW.c: IOAccelFindAccelerator failed for display number 0, error = 268435459  4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] /SourceCache/QuickTime/QuickTime-1327.73/MidVale/AVA_VP3_QT/Component/AVA_HDUtilitiesHW.c: IOAccelFindAccelerator failed for display number 1, error = 268435459  4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] /SourceCache/QuickTime/QuickTime-1327.73/MidVale/AVA_VP3_QT/Component/AVA_HDUtilitiesHW.c: IOAccelFindAccelerator failed for display number 0, error = 268435459  4/6/10 9:49:05 AM [0x0-0x13013].com.filemaker.client.advanced[131] /SourceCache/QuickTime/QuickTime-1327.73/MidVale/AVA_VP3_QT/Component/AVA_HDUtilitiesHW.c: IOAccelFindAccelerator failed for display number 1, error = 268435459  4/6/10 9:49:11 AM com.apple.launchd[97] ([0x0-0x13013].com.filemaker.client.advanced[131]) Stray process with PGID equal to this dead job: PID 139 PPID 1 FM Web Publishin 4/6/10 9:49:11 AM com.apple.launchd[97] ([0x0-0x13013].com.filemaker.client.advanced[131]) Stray process with PGID equal to this dead job: PID 137 PPID 1 fmiwppf 4/6/10 9:49:11 AM com.apple.launchd[97] ([0x0-0x13013].com.filemaker.client.advanced[131]) Exited with exit code: 1 4/6/10 10:18:53 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:53 2010) Finished reading metadata; (360Works Email) (3MLR1YnYnnn) (Send and receive email messages from FileMaker client or web publishing engine) (1.942) 4/6/10 10:18:53 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:53 2010)  *** INIT for 360Works Email_FMAdvanced at Tue Apr  6 10:18:53 2010, headless mode 0 4/6/10 10:18:53 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:53 2010) No existing JVM found; creating one. 4/6/10 10:18:53 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:53 2010) Running in GUI mode; starting JVM on separate thread 4/6/10 10:18:53 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:53 2010) 0: -Xbootclasspath/a:/System/Library/Frameworks/JavaVM.framework/Versions/CurrentJDK/Resources/JavaPluginCocoa.bundle/Contents/Resources/Java/deploy.jar:/System/Library/Frameworks/JavaVM.framework/Versions/CurrentJDK/Resources/JavaPluginCocoa.bundle/Contents/Resources/Java/plugin.jar:/Library/Java/Home/lib/deploy.jar:/Library/Java/Home/lib/plugin.jar:/Library/Java/Home/lib/jaws.jar 4/6/10 10:18:53 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:53 2010) 1: -Djava.ext.dirs=/System/Library/Java/Extensions:/Library/Java/Home/lib/ext:/Library/Java/Extensions 4/6/10 10:18:53 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:53 2010) 2: -Dcom.apple.eawt.CocoaComponent.CompatibilityMode=false 4/6/10 10:18:54 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:54 2010) JVM started successfully - jvm references is 135175808 4/6/10 10:18:54 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:54 2010) fmkitUrl: file:///Applications/FileMaker%20Pro%2010%20Advanced/Extensions/360Works_Email.fmplugin/Contents/Resources/Java/plugin.jar 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Apr 6, 2010 10:18:55 AM com.prosc.fmkit.PluginBridge  4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] INFO: 360Works custom SecurityManager has been installed 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Apr 6, 2010 10:18:55 AM com.prosc.fmkit.PluginBridge$6 run 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] INFO: Initialized AWT successfully  from Thread[Thread-4,5,main] 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Apr 6, 2010 10:18:55 AM com.prosc.fmkit.PluginBridge fmxInit 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] INFO: Creating shared PluginBridge instance / plugin bridge version 1.6 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] bundlePath: /Applications/FileMaker Pro 10 Advanced/Extensions/360Works_Email.fmplugin/Contents/Resources 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] jvm version: 1.5.0_22-147 from /System/Library/Frameworks/JavaVM.framework/Versions/1.5.0/Home 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Operating system info: Mac OS X 10.5.8 running on i386 architecture 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Apr 6, 2010 10:18:55 AM com.prosc.emailplugin.EmailerPlugin init 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] INFO: Called init in EmailerPlugin; creating a new model. Email Plugin version is 1.942 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:55 2010) Finished reading metadata; (360Works Textractor) (Txtr1YnYnnn) (Extracts plain text from many document formats) (1.651) 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:55 2010)  *** INIT for 360Works Textractor_FMAdvanced at Tue Apr  6 10:18:55 2010, headless mode 0 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:18:55 2010) fmkitUrl: file:///Applications/FileMaker%20Pro%2010%20Advanced/Extensions/360Works_Textractor.fmplugin/Contents/Resources/Java/plugin.jar 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Apr 6, 2010 10:18:55 AM com.prosc.fmkit.PluginBridge$1 checkPermission 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] INFO: You cannot change the security manager once it is installed by the 360Works plugin library 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Apr 6, 2010 10:18:55 AM com.prosc.fmkit.PluginBridge$6 run 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] INFO: Initialized AWT successfully  from Thread[Thread-5,5,main] 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Apr 6, 2010 10:18:55 AM com.prosc.fmkit.PluginBridge fmxInit 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] INFO: Creating shared PluginBridge instance / plugin bridge version 1.6 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] bundlePath: /Applications/FileMaker Pro 10 Advanced/Extensions/360Works_Textractor.fmplugin/Contents/Resources 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] jvm version: 1.5.0_22-147 from /System/Library/Frameworks/JavaVM.framework/Versions/1.5.0/Home 4/6/10 10:18:55 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Operating system info: Mac OS X 10.5.8 running on i386 architecture 4/6/10 10:18:56 AM [0x0-0x13013].com.filemaker.client.advanced connect() failed in child: Connection refused 4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] /SourceCache/QuickTime/QuickTime-1327.73/MidVale/AVA_VP3_QT/Component/AVA_HDUtilitiesHW.c: IOAccelFindAccelerator failed for display number 0, error = 268435459  4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] /SourceCache/QuickTime/QuickTime-1327.73/MidVale/AVA_VP3_QT/Component/AVA_HDUtilitiesHW.c: IOAccelFindAccelerator failed for display number 1, error = 268435459  4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] /SourceCache/QuickTime/QuickTime-1327.73/MidVale/AVA_VP3_QT/Component/AVA_HDUtilitiesHW.c: IOAccelFindAccelerator failed for display number 0, error = 268435459  4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] /SourceCache/QuickTime/QuickTime-1327.73/MidVale/AVA_VP3_QT/Component/AVA_HDUtilitiesHW.c: IOAccelFindAccelerator failed for display number 1, error = 268435459  4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:30:26 2010) *** SHUTDOWN 360Works Email_FMAdvanced *** 4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Apr 6, 2010 10:30:26 AM com.prosc.fmkit.PluginBridge fmxShutdown 4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] INFO: Shutting down - Active threads: [Thread[AWT-AppKit,5,main], Thread[Timer-0,5,main], Thread[AWT-Shutdown,5,main]] 4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:30:26 2010) Shutdown complete 4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:30:26 2010) *** SHUTDOWN 360Works Textractor_FMAdvanced *** 4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] Apr 6, 2010 10:30:26 AM com.prosc.fmkit.PluginBridge fmxShutdown 4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] INFO: Shutting down - Active threads: [Thread[AWT-AppKit,5,main], Thread[Timer-0,5,main], Thread[AWT-Shutdown,5,main]] 4/6/10 10:30:26 AM [0x0-0x13fd3fc].com.filemaker.client.advanced[21578] (C++ Tue Apr  6 10:30:26 2010) Shutdown complete 

        • 1. Re: FileMaker Pro 10 Advanced Quits for What Appears to be Memory Problems
          BobShockey

          I have had similar problems. I have a CrashReporter log, but this web page will not let me post even part of it. 

          • 2. Re: FileMaker Pro 10 Advanced Quits for What Appears to be Memory Problems
            (O_O)

            I believe you are right in a memory problem based on the logs.  (revised)

             

            Based on the logs this is what I see (not stating whether it's good or bad, just my interpretation of the log) :

            1) 360 email plugin is in use

            2) 360 email plugin looks like it's written in Java and a bridge is created to be able to use the FM plugin API

            3) A PDF is trying to be loaded, but can't be placed.

            4) There's a message in the log that states something about out of swap space?

            5) There's some issue of trying to load a font

             

            I missed something in the log and I had to edit.  My guess is that it's a memory problem with the getting of the text/font from a pdf that's trying to be sent from the 360 plugin.  I am also thinking that there may be a chance that the hard drive is filling up, but this might be a red herring.  There's a compound situation here, where we may need to narrow down the issue.

             

            My suggestion is that we try to find a PDF that might exhibit the issue by having Activity Monitor up and also monitoring the hard drive space left.  It's hard to tell where the memory issue lies (between the plugin or the application) as I believe that the plugin resides in the memory space of FileMaker.  One way to remove that though is to remove the plugin, but that would break the solution.  The other way is to try to test the PDF individually once the PDF is found.

             

             

            • 3. Re: FileMaker Pro 10 Advanced Quits for What Appears to be Memory Problems
              (O_O)

              Question : 

              is there a textextractor plugin being used as well?

               

              The other thought that came to mind is that monitoring a couple of these PDF being sent through the scripts may show increase in disk space and memory utilization in the activity monitor.

               

              Is there an explicit way to ask the plugins through a calculation to release information once you're done with it through the plugins?

              • 4. Re: FileMaker Pro 10 Advanced Quits for What Appears to be Memory Problems
                paulprrn

                 

                There is plenty of space on the disk.  Removing the email plugin would neuter the solution.  I am using the text extractor plugin to retrieve the text from a pdf file that was OCRed by Adobe Acrobat 9, a process driven by Applescript.  Couldn't find a good plugin for Filemaker 10 to perform the OCR.

                • 5. Re: FileMaker Pro 10 Advanced Quits for What Appears to be Memory Problems
                  (O_O)

                  Thank you for more information in what is going on.

                   

                  In terms of the disk space, what I am saying is that the memory problem may be causing the disk space to grow as well.  Both memory and disk space may need to be monitored.  If we see symptoms within running the action (ie memory growth, disk space shrinkage) then we might be able to narrow it down in a simplified situation to fix the root cause (ie running one script at a time, then narrowing to a specific record or to a specific pdf, etc).

                   

                  A guess at the root cause would be that there might be an embedded font(s) in the pdf that may be causing the issue based on the logs and an educated guess, but it's hard to say without getting data results to prove the cause to fix the solution.