2 Replies Latest reply on Apr 23, 2011 7:44 AM by ScottLutz

    Filemaker Pro 11 Quits Unexpectedly When Saving a Current Find

    ScottLutz

      Summary

      Filemaker Pro 11 Quits Unexpectedly When Saving a Current Find

      Product

      FileMaker Pro

      Version

      FileMaker Pro 11

      Operating system version

      Windows XP sp3

      Description of the issue

      After performing a find, my user goes to save current find and FileMaker quits unexpectedly.

      Steps to reproduce the problem

      Perform a find.  Try to save current find.

      Expected result

      Find saves and doesn't crash.

      Actual result

      Find is not saved, and FileMaker quits unexpectedly.

      Exact text of any error message(s) that appear

      FileMaker has quit unexpectedly.....

      Configuration information

      FileMaker Pro 11 v.3 on a Windows XP sp3 machine.  Files hosted on FileMaker 11 Server Advanced.

      Workaround

      Nothing found yet.

        • 1. Re: Filemaker Pro 11 Quits Unexpectedly When Saving a Current Find
          rmanook

          Scott Lutz:

          Thanks for posting.

          I have tried multiple times but have not been able to reproduce the issue in the same configuration without any issue.  Please allow me to verify the following:

          - Is this customer the only client having issues saving a find?
          - If you log into the database with the problem client's account on another machine, perform and then try to save a find, does the issue still occur?
          - Is the customer saving a find from the status bar or via a script?
          - Does the issue occur in a brand new file on the customer's machine?
          - Has the client ever been able to save a find?

          From the information provided it looks to be something more solution or account related but please provide any further information you may deem relevant to help us out.

          Thanks,
          tsturtle
          FileMaker, Inc. 

          • 2. Re: Filemaker Pro 11 Quits Unexpectedly When Saving a Current Find
            ScottLutz

            As far as I know, it was only happening to one user.  She did have several finds before, and she was saving the finds from the status bar.

            I tried to logon as that user on a different machine, and it was still happening.  So I created a new account for the user on the file, and it seems to have fixed the issue. 

            The only down side to doing this, is that she lost all of the finds that she had already saved.

             

            Thanks for pointing me in the right direction!