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FileMaker Pro 11.0v2 Mac updater fails

Question asked by MattHall on Jul 21, 2010
Latest reply on Jul 27, 2010 by MattHall

Summary

FileMaker Pro 11.0v2 Mac updater fails

Product

FileMaker Pro

Version

11.01.105

Operating system version

OS X Client 10.5.8

Description of the issue

While installing the FileMaker 11v2 updater on a copy of FileMaker Pro 11 it fails at the postflight script stage.

Happened on 3 out of 7 Macs's that I did the same process on.
Install FM 11, run updater, 4 worked, 3 failed.

Steps to reproduce the problem

I also have FileMaker 9 Pro installed on all, so I trashed that folder and tried it again but no joy, same error as posted here.

removed FM11, reinstalled, re-updated same error.  I used the same installer packages on 6 mac minis all running 10.5.8, 4 worked fine 2 failed the 11v2 update as per above.  an iMac Intel 2.16ghz also failed. (10.5.8 also)

Expected result

should install

Actual result

fails to install

Exact text of any error message(s) that appear

The first message is "A valid copy of FileMaker 11 could not be found". The second message is "Install Failed. The following install step failed: run postflight script for FMP 11 v2 updates. Contact the software manufacturer for assistance.

install.log below

22/07/10 9:04:26 AM     Installer[43606]     @(#)PROGRAM:Install  PROJECT:Install-388

22/07/10 9:04:26 AM     Installer[43606]     @(#)PROGRAM:Installer  PROJECT:Installer-281

22/07/10 9:04:26 AM     Installer[43606]     Hardware: iMac5,1 @ 2.16 GHz (x 2), 2048 MB RAM     
22/07/10 9:04:26 AM     Installer[43606]     Running OS Build: Mac OS X 10.5.8 (9L31a)     
22/07/10 9:04:27 AM     Installer[43606]     FileMaker 11 v2 Updates Installation Log     
22/07/10 9:04:27 AM     Installer[43606]     Opened from: /Volumes/FileMaker Pro 11.0v2 Updater/FileMaker 11 v2 Updates.mpkg     
22/07/10 9:04:27 AM     installdb[43608]     Opened receipt database on '/' with schema 17.     
22/07/10 9:04:35 AM     Installer[43606]     ================================================================================     
22/07/10 9:04:35 AM     Installer[43606]     User picked Standard Install     
22/07/10 9:04:35 AM     Installer[43606]     Choices selected for installation:     
22/07/10 9:04:35 AM     Installer[43606]          Upgrade: "FileMaker 11 v2 Updates"     
22/07/10 9:04:35 AM     Installer[43606]          Upgrade: "FileMaker Pro" at path "//tmp/FMpro11v2Updates"     
22/07/10 9:04:35 AM     Installer[43606]          Upgrade: "FileMaker Pro Advanced" at path "//tmp/FMadvanced11v2Updates"     
22/07/10 9:04:35 AM     Installer[43606]     ================================================================================     
22/07/10 9:04:35 AM     Installer[43606]     Preparing volume "Hard Drive" for installation     
22/07/10 9:04:35 AM     Installer[43606]     Configuring volume "Hard Drive"     
22/07/10 9:04:36 AM     Installer[43606]     Free space on "Hard Drive": 62.1 GB (66628071424 bytes).     
22/07/10 9:04:36 AM     Installer[43606]     Create temporary directory "/private/tmp/fmp11V2Updates.pkg.43606FyVqGF"     
22/07/10 9:04:36 AM     Installer[43606]     Running install actions     
22/07/10 9:04:36 AM     Installer[43606]     Processing FMP 11 v2 Updates:     
22/07/10 9:04:36 AM     Installer[43606]          Determining files to install     
22/07/10 9:04:36 AM     Installer[43606]          Configuring deferred files     
22/07/10 9:04:36 AM     Installer[43606]          Determining obsolete files     
22/07/10 9:04:36 AM     Installer[43606]          Assembling temporary receipt     
22/07/10 9:04:36 AM     Installer[43606]          Performing pre-extraction actions     
22/07/10 9:04:36 AM     Installer[43606]          Removing obsoleted files     
22/07/10 9:04:36 AM     Installer[43606]          Creating destination path     
22/07/10 9:04:36 AM     Installer[43606]          Validating package payload     
22/07/10 9:04:36 AM     Installer[43606]          Starting file extraction     
22/07/10 9:04:45 AM     Installer[43606]          Performing post-extraction actions     
22/07/10 9:04:45 AM     Installer[43606]          Finishing receipt     
22/07/10 9:04:45 AM     Installer[43606]     Processing FMPA 11 v2 Updates:     
22/07/10 9:04:45 AM     Installer[43606]          Determining files to install     
22/07/10 9:04:46 AM     Installer[43606]          Configuring deferred files     
22/07/10 9:04:46 AM     Installer[43606]          Determining obsolete files     
22/07/10 9:04:46 AM     Installer[43606]          Assembling temporary receipt     
22/07/10 9:04:46 AM     Installer[43606]          Performing pre-extraction actions     
22/07/10 9:04:46 AM     Installer[43606]          Removing obsoleted files     
22/07/10 9:04:46 AM     Installer[43606]          Creating destination path     
22/07/10 9:04:46 AM     Installer[43606]          Validating package payload     
22/07/10 9:04:46 AM     Installer[43606]          Starting file extraction     
22/07/10 9:04:59 AM     Installer[43606]          Performing post-extraction actions     
22/07/10 9:04:59 AM     Installer[43606]          Finishing receipt     
22/07/10 9:04:59 AM     Installer[43606]     run postflight script for FMP 11 v2 Updates     
22/07/10 9:04:59 AM     sudo[43671]         root : TTY=unknown ; PWD=/ ; USER=root ; COMMAND=/usr/bin/osascript -e tell application "AppleScript Runner" -e with timeout of 99999 seconds -e activate -e display dialog "A valid copy of FileMaker 11 could not be found." buttons {"OK"} with icon caution -e end timeout -e end tell     
22/07/10 9:05:04 AM     runner[43609]     postflight[43627]: rmdir: //tmp: Not a directory     
22/07/10 9:05:04 AM     runner[43609]     postflight[43627]:      
22/07/10 9:05:04 AM     Installer[43606]     Install failed: The following install step failed: run postflight script for FMP 11 v2 Updates. Contact the software manufacturer for assistance.     
22/07/10 9:05:04 AM     Installer[43606]     IFDInstallController 84F250 state = 7     
22/07/10 9:05:04 AM     Installer[43606]     Displaying 'Install Failed' UI.     
22/07/10 9:05:04 AM     Installer[43606]     'Install Failed' UI displayed message:'The following install step failed: run postflight script for FMP 11 v2 Updates. Contact the software manufacturer for assistance.'.     
22/07/10 9:05:04 AM     Installer[43606]     The following install step failed: run postflight script for FMP 11 v2 Updates. Contact the software manufacturer for assistance.     
22/07/10 9:05:41 AM     ntpd[25]     time reset +0.475187 s

Configuration information

Mac Mini's
2Ghz, 2gb ram, 160gb hd
10.5.8

Workaround

NONE - but here's the log from one of the MacMinis that did install fine.

Jul 21 18:04:00 user1 Installer[328]: @(#)PROGRAM:Install  PROJECT:Install-388
Jul 21 18:04:00 user1 Installer[328]: @(#)PROGRAM:Installer  PROJECT:Installer-281
Jul 21 18:04:00 user1 Installer[328]: Hardware: Macmini2,1 @ 2.00 GHz (x 2), 2048 MB RAM
Jul 21 18:04:00 user1 Installer[328]: Running OS Build: Mac OS X 10.5.8 (9L31a)
Jul 21 18:04:00 user1 Installer[328]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 21 18:04:00 user1 Installer[328]: Env: TMPDIR=/var/folders/Pv/PvgbVe5vEoCK92AaeF4wbk+++TI/-Tmp-/
Jul 21 18:04:00 user1 Installer[328]: Env: SHELL=/bin/bash
Jul 21 18:04:00 user1 Installer[328]: Env: HOME=/Users/macadmin
Jul 21 18:04:00 user1 Installer[328]: Env: USER=macadmin
Jul 21 18:04:00 user1 Installer[328]: Env: LOGNAME=macadmin
Jul 21 18:04:00 user1 Installer[328]: Env: DISPLAY=/tmp/launch-I3vmfc/:0
Jul 21 18:04:00 user1 Installer[328]: Env: SSH_AUTH_SOCK=/tmp/launch-LolFNm/Listeners
Jul 21 18:04:00 user1 Installer[328]: Env: Apple_PubSub_Socket_Render=/tmp/launch-bDOjYE/Render
Jul 21 18:04:00 user1 Installer[328]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Jul 21 18:04:00 user1 Installer[328]: Env: SECURITYSESSIONID=818970
Jul 21 18:04:00 user1 Installer[328]: Env: COMMAND_MODE=unix2003
Jul 21 18:04:00 user1 Installer[328]: FileMaker 11 v2 Updates Installation Log
Jul 21 18:04:00 user1 Installer[328]: Opened from: /Volumes/FileMaker Pro 11.0v2 Updater/FileMaker 11 v2 Updates.mpkg
Jul 21 18:04:10 user1 runner[340]: Administrator authorization granted.
Jul 21 18:04:10 user1 Installer[328]: ================================================================================
Jul 21 18:04:10 user1 Installer[328]: User picked Standard Install
Jul 21 18:04:10 user1 Installer[328]: Choices selected for installation:
Jul 21 18:04:10 user1 Installer[328]:      Install: "FileMaker 11 v2 Updates"
Jul 21 18:04:10 user1 Installer[328]:      Install: "FileMaker Pro" at path "//tmp/FMpro11v2Updates"
Jul 21 18:04:10 user1 Installer[328]:           fmp11V2Updates.pkg : com.filemaker.filemaker11V2Updates.filemakerPro.pkg : 1
Jul 21 18:04:10 user1 Installer[328]:      Install: "FileMaker Pro Advanced" at path "//tmp/FMadvanced11v2Updates"
Jul 21 18:04:10 user1 Installer[328]:           fmpa11V2Updates.pkg : com.filemaker.filemaker11V2Updates.fmpa11V2Updates.pkg : 1
Jul 21 18:04:10 user1 Installer[328]: ================================================================================
Jul 21 18:04:10 user1 Installer[328]: It took 0.00 seconds to summarize the package selections.
Jul 21 18:04:10 user1 Installer[328]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jul 21 18:04:10 user1 Installer[328]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/FileMaker%20Pro%2011.0v2%20Updater/FileMaker%2011%20v2%20Updates.mpkg/Contents/Packages/fmp11V2Updates.pkg
Jul 21 18:04:10 user1 Installer[328]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/FileMaker%20Pro%2011.0v2%20Updater/FileMaker%2011%20v2%20Updates.mpkg/Contents/Packages/fmpa11V2Updates.pkg
Jul 21 18:04:11 user1 Installer[328]: _installNextPackage of 1
Jul 21 18:04:11 user1 Installer[328]: Starting installation:
Jul 21 18:04:11 user1 Installer[328]: Preparing volume "Hard Drive" for installation
Jul 21 18:04:11 user1 Installer[328]: Configuring volume "Hard Drive"
Jul 21 18:04:12 user1 Installer[328]: Preparing disk for local booted install.
Jul 21 18:04:12 user1 Installer[328]: Free space on "Hard Drive": 66.4 GB (71292370944 bytes).
Jul 21 18:04:12 user1 Installer[328]: Create temporary directory "/private/tmp/fmp11V2Updates.pkg.328pCgTEF"
Jul 21 18:04:12 user1 Installer[328]: Running install actions
Jul 21 18:04:12 user1 Installer[328]: Processing FMP 11 v2 Updates:
Jul 21 18:04:12 user1 Installer[328]:      Determining files to install
Jul 21 18:04:12 user1 Installer[328]:      It took 0.10 seconds to create the install plan for fmp11V2Updates.
Jul 21 18:04:12 user1 Installer[328]:      Configuring deferred files
Jul 21 18:04:12 user1 Installer[328]:      Assembling temporary receipt
Jul 21 18:04:12 user1 Installer[328]:      Performing pre-extraction actions
Jul 21 18:04:12 user1 Installer[328]:      Creating destination path
Jul 21 18:04:12 user1 Installer[328]:      Validating package payload
Jul 21 18:04:12 user1 Installer[328]:      Starting file extraction
Jul 21 18:04:12 user1 pkgExtractor[345]:      Extracting...
Jul 21 18:04:22 user1 pkgExtractor[345]:      2962 of 2962 files written in 9.67 seconds.
Jul 21 18:04:22 user1 pkgExtractor[345]:      181892 kilobytes installed at 18.4 MB/s.
Jul 21 18:04:22 user1 Installer[328]:      Performing post-extraction actions
Jul 21 18:04:22 user1 Installer[328]:      Finishing receipt
Jul 21 18:04:22 user1 Installer[328]: Processing FMPA 11 v2 Updates:
Jul 21 18:04:22 user1 Installer[328]:      Determining files to install
Jul 21 18:04:22 user1 Installer[328]:      It took 0.16 seconds to create the install plan for fmpa11V2Updates.
Jul 21 18:04:22 user1 Installer[328]:      Configuring deferred files
Jul 21 18:04:22 user1 Installer[328]:      Assembling temporary receipt
Jul 21 18:04:22 user1 Installer[328]:      Performing pre-extraction actions
Jul 21 18:04:22 user1 Installer[328]:      Creating destination path
Jul 21 18:04:22 user1 Installer[328]:      Validating package payload
Jul 21 18:04:22 user1 Installer[328]:      Starting file extraction
Jul 21 18:04:22 user1 pkgExtractor[354]:      Extracting...
Jul 21 18:04:38 user1 pkgExtractor[354]:      5308 of 5308 files written in 15.69 seconds.
Jul 21 18:04:38 user1 pkgExtractor[354]:      265884 kilobytes installed at 16.5 MB/s.
Jul 21 18:04:38 user1 Installer[328]:      Performing post-extraction actions
Jul 21 18:04:38 user1 Installer[328]:      Finishing receipt
Jul 21 18:04:38 user1 Installer[328]: run postflight script for FMP 11 v2 Updates
Jul 21 18:04:38 user1 runner[340]: postflight[362]: {"/Applications/FileMaker Pro 11/FileMaker Pro.app"}
Jul 21 18:04:38 user1 runner[340]: postflight[362]:
Jul 21 18:04:38 user1 runner[340]: postflight[362]: selectedProduct=/Applications/FileMaker Pro 11/FileMaker Pro.app
Jul 21 18:04:38 user1 runner[340]: postflight[362]: Start update /Applications/FileMaker Pro 11/FileMaker Pro.app
Jul 21 18:04:38 user1 runner[340]: postflight[362]:
Jul 21 18:05:05 user1 runner[340]: postflight[362]: End update /Applications/FileMaker Pro 11/FileMaker Pro.app
Jul 21 18:05:05 user1 runner[340]: postflight[362]:
Jul 21 18:05:05 user1 runner[340]: postflight[362]: rmdir: //tmp: Not a directory
Jul 21 18:05:05 user1 runner[340]: postflight[362]:
Jul 21 18:05:05 user1 Installer[328]: run postflight script for FMPA 11 v2 Updates
Jul 21 18:05:06 user1 runner[340]: postflight[1759]: rmdir: //tmp: Not a directory
Jul 21 18:05:06 user1 runner[340]: postflight[1759]:
Jul 21 18:05:06 user1 Installer[328]: Removing temporary directory "/private/tmp/fmp11V2Updates.pkg.328pCgTEF"
Jul 21 18:05:06 user1 Installer[328]: Finalize disk "Hard Drive"
Jul 21 18:05:06 user1 Installer[328]: Notifying system of updated components
Jul 21 18:05:07 user1 Installer[328]: _installNextPackage of 0
Jul 21 18:05:07 user1 Installer[328]:
Jul 21 18:05:07 user1 Installer[328]: **** Summary Information ****
Jul 21 18:05:07 user1 Installer[328]:   Operation      Elapsed time
Jul 21 18:05:07 user1 Installer[328]: -----------------------------
Jul 21 18:05:07 user1 Installer[328]:      script      28.40 seconds
Jul 21 18:05:07 user1 Installer[328]:        zero      0.01 seconds
Jul 21 18:05:07 user1 Installer[328]:     install      26.10 seconds
Jul 21 18:05:07 user1 Installer[328]:    validate      0.00 seconds
Jul 21 18:05:07 user1 Installer[328]:          os      0.00 seconds
Jul 21 18:05:07 user1 Installer[328]:     extract      25.47 seconds
Jul 21 18:05:07 user1 Installer[328]:     receipt      0.36 seconds
Jul 21 18:05:07 user1 Installer[328]:        disk      1.01 seconds
Jul 21 18:05:07 user1 Installer[328]:      config      0.26 seconds
Jul 21 18:05:07 user1 Installer[328]:
Jul 21 18:05:07 user1 Installer[328]: Starting installation:
Jul 21 18:05:07 user1 Installer[328]: Finalizing installation.
Jul 21 18:05:07 user1 Installer[328]: Registering applications
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMadvanced11v2Updates/./Extensions/Web Support/FM Web Publishing.app'
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMadvanced11v2Updates/./Extensions/Web Support'
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMpro11v2Updates/./FileMaker Pro.app'
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMpro11v2Updates/.'
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMpro11v2Updates/./Extensions/Web Support/FM Web Publishing.app'
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMpro11v2Updates/./Extensions/Web Support'
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMadvanced11v2Updates/./FMI Runtime Resources/Internal Runtime Libraries/Runtime.app'
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMadvanced11v2Updates/./FMI Runtime Resources/Internal Runtime Libraries'
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMadvanced11v2Updates/./FileMaker Pro Advanced.app'
Jul 21 18:05:07 user1 runner[340]: Touched '/tmp/FMadvanced11v2Updates/.'
Jul 21 18:05:07 user1 Installer[328]: IFDInstallController 858880 state = 5
Jul 21 18:05:07 user1 Installer[328]: Displaying 'Install Succeeded' UI.

failed.jpg

Outcomes