AnsweredAssumed Answered

Filemaker Pro 12 Advanced crash on server 2003

Question asked by CraigStevenson on Apr 4, 2012
Latest reply on Jul 11, 2012 by CraigStevenson

Summary

Filemaker Pro 12 Advanced crash on server 2003

Product

FileMaker Pro

Version

12.0.1.183

Operating system version

Windows Server 2003 SP2

Description of the issue

When attempting to open a local or remote database, Filemaker 12 crashes, with the following error message in the event log:  (In YEARS of running Filemaker, I've never seen a crash, and I can duplicate this one every time.)

The application, C:\Program Files\FileMaker\FileMaker Pro 12 Advanced\FileMaker Pro Advanced.exe, generated an application error The error occurred on 04/04/2012 @ 16:55:36.828 The exception generated was c0000005 at address 02561924 (ViewSystem!IImage::GetNumBytesForRawBGRABits)

Steps to reproduce the problem

Open a local or remote database.

Expected result

The database should open normally.

Actual result

Filemaker crash.

Exact text of any error message(s) that appear

The application, C:\Program Files\FileMaker\FileMaker Pro 12 Advanced\FileMaker Pro Advanced.exe, generated an application error The error occurred on 04/04/2012 @ 16:55:36.828 The exception generated was c0000005 at address 02561924 (ViewSystem!IImage::GetNumBytesForRawBGRABits)

Configuration information

We run virtualized systems, using Parallels Virtuozzo Containers for Windows.  If there is a specific service or .NET library that is required for Filemaker, it is possible that this resource is not present.  However, we have had not trouble running previous versions of Filemaker on this platform.

Workaround

None.

Outcomes