1 Reply Latest reply on Aug 20, 2012 10:15 AM by disabled_ntaylor

    Filemaker Pro 12 will not open.

    JohnSchwind

      Summary

      Filemaker Pro 12 will not open.

      Product

      FileMaker Pro

      Version

      12

      Operating system version

      OS X 10.7.4

      Description of the issue

      I get a spinning ball when I try to open the program.  I let spinning ball run for 30 minutes then forced quit.  It was working fin the last time I used it.  apron 4 - 6 weeks ago.

      Steps to reproduce the problem

      Open the filemaker program from the dock

      Expected result

      Select last opened program and it opens.

      Actual result

      A spinning ball. Had to force quit.

      Exact text of any error message(s) that appear

      None

      Workaround

      No access to the open file command.  What about uninstalling the program and reinstalling it?

        • 1. Re: Filemaker Pro 12 will not open.

          John Schwind: 

          Thank you for your post.

          In the last 4-6 weeks were any other programs or fonts installed?

          Does the FileMaker splash screen load or hang at a particular message?

          Try pulling out all the plug-ins. Plug-ins are located in the extensions folder inside the FileMaker Pro 12 application folder. Drag any file ending with “.fmplugin” to the desktop, quit and re-launch.

          If the issue persists, then try testing in a new administrator user to determine a system-wide or user specific issue.

          Let me know if these steps resolve the issue or we can discuss next steps.

          TSFalcon
          FileMaker, Inc.