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FileMaker Pro 14 external authentication issues

Question asked by bhjackson on May 19, 2015
Latest reply on Oct 30, 2015 by jbardwell


FileMaker Pro 14 external authentication issues


FileMaker Pro



Operating system version

Windows 7

Description of the issue

Our users currently have FileMaker Pro 13 and use files that are hosted on FileMaker Server 13.  We use external server authentication to control file access.  We have a Windows Server 2008 functional level domain (Active Directory).

We just stood up a Windows Server 2012 Standard Edition server and installed FileMaker Server 14.  I then copied all of our hosted files from the FileMaker Server 13 machine over to the FileMaker Server 14 machine.  So now I have two FileMaker Servers (13 and 14) with identical copies of the hosted files on each one.  I also made sure my security settings match in the admin console (i.e. the Client Authentication setting set to "FileMaker and external server accounts").

The problem is when I try to open hosted files (File -> Open Remote) using FileMaker Pro 14 Client (32 or 64 bit), I can't see the files hosted by FileMaker Server 13 or 14 unless I use FileMaker Authentication.  If I open FileMaker Pro 13 Client, I can see and open files hosted by BOTH servers.

Both servers and clients meet the minimum requirements for install. I'm not seeing anything in the error logs either.

Any ideas?  Thanks!

Steps to reproduce the problem

1. Stand up Windows Server 2012 Standard server with minimum system requirements.
2. Install FileMaker Server 14 and configure for external server authentication and only view files for which the user has permission to use.
3. Upload file with appropriate permissions to FileMaker server.
4. Try to view file (File -> Open Remote) with FileMaker Pro 14 Client (32 or 64 bit).

Expected result

I should be able to see the appropriate list of files using FileMaker Pro 14 Client.

Note that all of the appropriate files are visible if I use FileMaker Pro 13 Client.

Actual result

No files are visible (File -> Open Remote) when using FileMaker Pro 14 Client.

All appropriate files are visible if FileMaker Pro 13 Client is used.

Exact text of any error message(s) that appear

No error messages are present.

Configuration information

All client machines tested are Windows 7 64 bit.
The problem occurs on both FileMaker Pro 14 Client 32 and 64 bit versions.
We have a Windows 2008 functional level domain (Active Directory).
The FileMaker Server is virtual and hosted in a VMWare environment.


None so far.