4 Replies Latest reply on Mar 8, 2010 11:42 AM by MrVFX

    FileMaker Pro 8.5



      FileMaker Pro 8.5 & 10 Advanced Running on XP Crashes at Start Up

      Description of the issue

      I have been a FileMaker Pro user since 1998 and own 8.5 v2 Advanced and 10 v3 Advanced.  8.5 and 10 both on the same day suddenly decided not to run anymore.  I have been going insane trying to figure this problem out.  I know others have had this problem but mostly on OSX or Leopard but not XP.  In 12 years, I have never once had a problem with FM at least nothing like this.  I'm sure there must be a conflict somewhere on my system.  I have uninstalled everything and re-installed to no avail. The only thing that is new to my system is my upgrade from Kaspersky 2009 to 2010 that I installed just the other day. Now that could be the problem. So I even turned it off, restarted my laptop and still the same problem persists.  I restored my system to 3 weeks ago and still nothing.  What is odd is that my old FM7 runs just fine. It opens without fail. Now what I can say is that 7 is the Pro version while 8.5 & 10 are Advanced versions.  If I download FM Pro 10 trial, it too runs fine. So is this a sudden bug with the Advanced versions to some new Windows XP upgrade or Virus software? I truly hope that some has an answer for me. I don't have any error information on 8.5 due to the fact that the Splash Frame is on and then off so quickly. I am also using 360 Works Script Master.  It boots up when FM boots.  I have not had any problems with it in the past.  So I'm not sure if this is now the cause.  It does not activate in 8.5.  But since it is tied to FM 10 it does not open as well now. ERROR MESSAGE FROM EVENT VIEWER:Faulting application filemaker pro advanced.exe, version, faulting module filemaker pro advanced.exe, version, fault address 0x001f7aeb.EVENT ID: 1000MESSAGE: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5. Application Failure Filemaker Pro Advanced.exe at offset 001f7aeb0000: 41 70 70 6c 69 63 61 74  0008: 69 6f 6e 20 46 61 69 6c  0010: 75 72 65 20 20 66 69 6c  0018: 65 6d 61 6b 65 72 20 70  0020: 72 6f 20 61 64 76 61 6e  0028: 63 65 64 2e 65 78 65 20  0030: 31 30 2e 30 2e 33 2e 33  0038: 30 33 20 69 6e 20 66 69  0040: 6c 65 6d 61 6b 65 72 20  0048: 70 72 6f 20 61 64 76 61  0050: 6e 63 65 64 2e 65 78 65  0058: 20 31 30 2e 30 2e 33 2e   0060: 33 30 33 20 61 74 20 6f  0068: 66 66 73 65 74 20 30 30  0070: 31 66 37 61 65 62 0d 0a   My Laptop system is as follows:HP Pavilion  dv8000Windows XP SP3 (Media Edition)AMD Turion 64 Mobile1.79 GHz2.0 Gig RAM Thanks for the time and I do hope that someone might be able to shed some light on what is causing this problem.

        • 1. Re: FileMaker Pro 8.5 & 10 Advanced Running on XP Crashes at Start Up



          Thank you for your post.


          After reading this post initially, I agree that it is either a "conflict somewhere on  my system" or a system problem.  That is, it used to work, it no longer works, and you uninstalled and reinstalled without any effect.  How are you restoring  your system "to 3 weeks ago"?  Does this actually modify your OS?


          To strip down to the "bare bones", disable 360 Works Script Master.  Then, run msconfig, and stop all non-Microsoft services.  Now, launch FileMaker Pro 8.5 Advanced or FileMaker Pro 10 Advanced.  Does this work?


          Continue to keep me updated with any progress.



          FileMaker, Inc.

          • 2. Re: FileMaker Pro 8.5 & 10 Advanced Running on XP Crashes at Start Up



            Thank you for your ideas.  When you mentioned my 360 Works Plug-in or Script Master as a possible reason for both versions of 8.5 & 10 Advanced to not open, I went into the Extensions folder where I had copied the Script Master Plug-in and removed it from each version's folder.  And low-and-behold!!  Both 8.5 and 10 Advanced run again. 


            This is so odd since I have had that plug-in in both versions since this past June maybe, so it never really occurred to me that Scriptmaster could be the culprit here.  But when I think about it now, the FM 10 Advanced Splash Screen would appear at boot up, I noticed that each time it crashed at the point of trying to initialize the 360 Works plug-in.  Clearly they have a bug with their plug-in or maybe it became corrupted somehow.  Anyway problem solved.


            Thanks again for the Help!!  I use FM for my Visual Effects so not having my layouts / system was a major distress to me.




            • 3. Re: FileMaker Pro 8.5 & 10 Advanced Running on XP Crashes at Start Up

              Have you updated to the latest version. There were issues with the latest version of Java and the plugin.

              • 4. Re: FileMaker Pro 8.5 & 10 Advanced Running on XP Crashes at Start Up



                I have not updated the Script Master plug-in since my original download.  I will see about doing that.


                Thanks for the suggestion.  Much appreciated.