AnsweredAssumed Answered

FileMaker Pro 8.5

Question asked by MrVFX on Mar 6, 2010
Latest reply on Mar 8, 2010 by MrVFX

Summary

FileMaker Pro 8.5 & 10 Advanced Running on XP Crashes at Start Up

Description of the issue

I have been a FileMaker Pro user since 1998 and own 8.5 v2 Advanced and 10 v3 Advanced.  8.5 and 10 both on the same day suddenly decided not to run anymore.  I have been going insane trying to figure this problem out.  I know others have had this problem but mostly on OSX or Leopard but not XP.  In 12 years, I have never once had a problem with FM at least nothing like this.  I'm sure there must be a conflict somewhere on my system.  I have uninstalled everything and re-installed to no avail. The only thing that is new to my system is my upgrade from Kaspersky 2009 to 2010 that I installed just the other day. Now that could be the problem. So I even turned it off, restarted my laptop and still the same problem persists.  I restored my system to 3 weeks ago and still nothing.  What is odd is that my old FM7 runs just fine. It opens without fail. Now what I can say is that 7 is the Pro version while 8.5 & 10 are Advanced versions.  If I download FM Pro 10 trial, it too runs fine. So is this a sudden bug with the Advanced versions to some new Windows XP upgrade or Virus software? I truly hope that some has an answer for me. I don't have any error information on 8.5 due to the fact that the Splash Frame is on and then off so quickly. I am also using 360 Works Script Master.  It boots up when FM boots.  I have not had any problems with it in the past.  So I'm not sure if this is now the cause.  It does not activate in 8.5.  But since it is tied to FM 10 it does not open as well now. ERROR MESSAGE FROM EVENT VIEWER:Faulting application filemaker pro advanced.exe, version 10.0.3.303, faulting module filemaker pro advanced.exe, version 10.0.3.303, fault address 0x001f7aeb.EVENT ID: 1000MESSAGE: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5. Application Failure Filemaker Pro Advanced.exe 10.0.3.303 at offset 001f7aeb0000: 41 70 70 6c 69 63 61 74  0008: 69 6f 6e 20 46 61 69 6c  0010: 75 72 65 20 20 66 69 6c  0018: 65 6d 61 6b 65 72 20 70  0020: 72 6f 20 61 64 76 61 6e  0028: 63 65 64 2e 65 78 65 20  0030: 31 30 2e 30 2e 33 2e 33  0038: 30 33 20 69 6e 20 66 69  0040: 6c 65 6d 61 6b 65 72 20  0048: 70 72 6f 20 61 64 76 61  0050: 6e 63 65 64 2e 65 78 65  0058: 20 31 30 2e 30 2e 33 2e   0060: 33 30 33 20 61 74 20 6f  0068: 66 66 73 65 74 20 30 30  0070: 31 66 37 61 65 62 0d 0a   My Laptop system is as follows:HP Pavilion  dv8000Windows XP SP3 (Media Edition)AMD Turion 64 Mobile1.79 GHz2.0 Gig RAM Thanks for the time and I do hope that someone might be able to shed some light on what is causing this problem.

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