AnsweredAssumed Answered

Filemaker Pro 9.0v3 crahes on printing

Question asked by DaveJ on Oct 26, 2008
Latest reply on Mar 2, 2009 by TSGal


Filemaker Pro 9.0v3 crahes on printing

Description of the issue

We have an issue with Filemarker Pro 9.0v3 crash when a print job is sent.Printing causes an error:Filemaker Pro.exe has encounter a problem and needs to close.-         AppName: Filemaker pro.exe  AppVer: ModName: ntdll.dll ModVer: 5.1.2600.2180 Offset:000431a0   -         This error can be generated weather printing a 2 page or 600 page doc. Not limited to page sizes ie both A4 & A3 printer will receive the error.-         Sometimes on error but not consistent, the monitor display of the DB inside the Filemaker Pro window will become ‘squished/overlapping’-         Some of the print results form an error associated print request will be that some of the pages do print but the last are all blank.-         On a 600page doc. the error accrued. So they tried to cut down the amount of pages to print at a time. Ie 100 = error, 50 = error, 20pages where able to print but only twice before the error. The sent 10= error, 8 pages at a time printed ok. It was decided to send to a PDF & print PDF.  Test Print: pages 1-6 of a 1200 page doc.-         Sending to a networked Rico (Driver – RICO Aficio MP 3500 PCL 6) = Error-         Restart Filemaker-         Sending to Local HP1010 USB Printer = NO Error-         Send again to networked Rico = Error Any help or ideas would be greatly appreciated.Regards,DaveJ