2 Replies Latest reply on Sep 29, 2009 1:08 PM by philmodjunk

    Filemaker Pro accessing remote database extremely slow

    JoelPed

      Summary

      Filemaker Pro accessing remote database extremely slow

      Description of the issue

      I'm the one Mac user in my company, running FIlemaker Pro 10.0v1 under Mac OS X 10.5.8. Our database is hosted on fmnet, and suddenly starting 3 days ago both accessing and using the database is EXTREMELY slow on my mac.  So slow that when I would try to open it I thought it was crashing, but it was just taking 20+ minutes to open the DB.  Every other function is achingly slow, like taking over 60 seconds to run a simple find.  None of the PC users are having this bug.  My internet access seems to be plenty fast. Any help greatly appreciated.

        • 1. Re: Filemaker Pro accessing remote database extremely slow
          TSGal

          JoelPed:

           

          Thank you for your post.

           

          From your initial post, I don't know why it is running slowly.  First, I would update to FileMaker Pro 10.0v3.  You can download the updater from:

           

          http://www.filemaker.com/support/updaters/fmp_10.0v3_mac_update

           

          Next, open a database file LOCALLY and see if it takes a long time to load.  If it seems normal, then try accessing the remote file.  If this takes a long time to oopen, ask the person hosting the file to host another file and see if you can open that second file quickly.  This will let me know if it is file related or network related.

           

          In case there is some sort of port conflict on your machine, try quitting all other applications so only FileMaker Pro is loaded.  Now, open the file remotely.  Any change?

           

          Are there any opening scripts with the original file?  If so, what does the script do?

           

          Try moving your machine to a different place on the network.  That is, switch your machine with another machine that is working quickly on the network.  Any change?

           

          Any additional information you can provide may be helpful in narrowing down the possible causes.

           

          TSGal

          FileMaker, Inc. 

          • 2. Re: Filemaker Pro accessing remote database extremely slow
            philmodjunk
               I've encountered major delays getting a file to open when I have a "bad" external file reference. These references can list multiple locations for Filemaker to use in attempting to locate a file and it can take filemaker quite a while in some circumstances to determine that a reference isn't going to work and then move down to the next file path in the list. You might want to check for such issues by selecting Manage | External Datasources... and taking a look at each reference.