AnsweredAssumed Answered

Filemaker pro crashes when I export

Question asked by JenniferForsha on Nov 21, 2011
Latest reply on Nov 21, 2011 by philmodjunk

Summary

Filemaker pro crashes when I export

Product

FileMaker Pro

Version

9

Operating system version

Windows XP

Description of the issue

My Filemaker Pro 9 crashes every month or so such that it will not allow me to export.  Everything else seems to work.  I know how to fix this by deleting all the records in one of my old backup working databases (one that exported) and then import the records in from your latest database (the unworking one).  But this is time consuming and I can't keep doing this.  What could be causing this?
I am using windows XP.

Steps to reproduce the problem

Not sure what causes it.  Maybe just the passage of time, maybe having too many things going on it the background.

Expected result

an exported database

Actual result

white screen of death, a long pause and then the text message show below.  Then it closes filemaker.

Exact text of any error message(s) that appear

FileMaker Pro.exe has encountered a problem and needs to close.  We are sorry for the inconvenience.

please tell microsoft about this problem

Configuration information

see the description

Workaround

See the description.  But this is not a long term solution.  I need to be able to export and be able to count on being able to export without having to "fix" my database.

Outcomes