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Filemaker pro is disconnecting clients randomly "Client "abc"[192.x.x.x] no longer...

Question asked by AlexS_2 on May 15, 2015
Latest reply on Jun 21, 2017 by TSGal

Summary

Filemaker pro is disconnecting clients randomly "Client "abc"[192.x.x.x] no longer responding:connection closed (10)

Product

FileMaker Pro

Version

11.0v3

Operating system version

Windows 7 - 64 bit

Description of the issue

Hello Experts,
I have a client server set up and the clients are disconnecting randomly from database with the error on clients as "Communication with the host was interrupted". There are 12 users in total.
I checked the power options and set them not to go in sleep mode , screensaver disabled , NIC is on IPV4, network cable is healthy and no issues are there. Ping request is also not showing any network packet loss. Also checked that there is no idle time set for clients to disconnect in Filemaker server 11 console as well as in File\Security\.
Cleaned the junk files from system, exceptions are also added in firewall and antivirus for .exe and .fp7 file types.
It disconnects during any time of the day and is really frustrating.
Any permanent fix for this issue will be really appreciated.

Thanks in advance.

Regards,
Alex

Steps to reproduce the problem

Open the application and keep it idle and suddenly the error pops up , clicking on OK close all the files and filemaker.

Expected result

The clients should not disconnect.

Exact text of any error message(s) that appear

Communication with the host was interrupted and could not be re-established.All effected windows will be closed.

Workaround

Attahced is the screenshot for FileMaker Server log.

Log_on_Console.JPG

Outcomes