1 Reply Latest reply on Sep 29, 2010 11:15 AM by philmodjunk

    FileMaker Pro v.11 crashes when printing to network printer

    RonaldLevere

      Summary

      FileMaker Pro v.11 crashes when printing to network printer

      Product

      FileMaker Pro

      Version

      ver 11 advanced

      Operating system version

      Mac OSX 10.6.4

      Description of the issue

      Every time I print something from Filemaker, either to a network printer or a PDF, it crashes with the message that "an unexpected error has occured", then closes.
      The print job gets printed, but FM closes, then won't restart, with the following message:

      "The maximum number of licensed users are currently using this copy of FileMaker Pro. Please refer to the License Key section of your software documentation for further instructions.

      License Key conflict occurred with user “xxxx (xx iMac) [1xx.1xx.9x.5x]”.

      All files will be closed and the application will quit."

      The problem is a two-part problem:
      1. program crash
      2. inability to restart because of confused licensing detection.
      There is only one copy of FM running, but the system thinks that it is still running. Restarting the computer will solve the second problem.

      Steps to reproduce the problem

      Print anything from Filemaker to network printer or PDF.

      Expected result

      Print job and return to FM

      Actual result

      FM Quit unexpectedly

      Exact text of any error message(s) that appear

      "Filemaker Pro Advanced quit unexpectedly"

      "The maximum number of licensed users are currently using this copy of FileMaker Pro. Please refer to the License Key section of your software documentation for further instructions.

      License Key conflict occurred with user “xxxx (xx iMac) [1xx.1xx.9x.5x]”.

      Configuration information

      Process:         FileMaker Pro [544]
      Path:            /Applications/FileMaker Pro 11 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro
      Identifier:      com.filemaker.client.advanced
      Version:         11.0.2 (11.0.2)
      Code Type:       X86 (Native)
      Parent Process:  launchd [114]

      Date/Time:       2010-09-29 13:34:49.731 -0400
      OS Version:      Mac OS X 10.6.4 (10F569)
      Report Version:  6
      Interval Since Last Report:          371493 sec
      Crashes Since Last Report:           13
      Per-App Interval Since Last Report:  169926 sec
      Per-App Crashes Since Last Report:   11
      Anonymous UUID:                      B68F5874-0A7C-4E0A-9888-02947EF57687

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x00000000747cc4f8
      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

      Workaround

      Restart Filemaker which may involve restarting computer.
      I get one print job before the next crash.