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Filemaker Pro v12 crashed on multiple machines while sending mail script to Outlook

Question asked by sesco on Jan 7, 2014
Latest reply on Jan 14, 2014 by TSGal

Summary

Filemaker Pro v12 crashed on multiple machines while sending mail script to Outlook

Product

FileMaker Pro

Version

12

Operating system version

Windows 7

Description of the issue

Filemaker Pro 12 was crashed while sending mail script with attached PDF to Outlook version 2007 and 2010 on multiple machines (Windows 7 32bit and 64bit)

Steps to reproduce the problem

Click on a button to generate email with attachment and open Outlook. A popup message appeared "Server busy. This action cannot be completed because the other program was busy. Choose "Switch To to activate the busy program and correct the problem. Switch To...- Retry - Cancel"

Cannot click on any button. Cancel button was gray out.

Expected result

View PDF in Outlook and be able to send

Actual result

Application crashed on both Outlook 2007 and Outlook 2010 and Filemaker Pro 12

Exact text of any error message(s) that appear

Log Name:      Application
Source:        Application Error
Date:          1/7/2014 3:00:36 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Gold
Description:
Faulting application name: FileMaker Pro.exe, version: 12.0.4.403, time stamp: 0x514b6292
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0150010
Fault offset: 0x0008482b
Faulting process id: 0x80c4
Faulting application start time: 0x01cf0bfbf38b9164
Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 846a6309-77ef-11e3-8592-d4bed99508e5

Another error message:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: FileMaker Pro.exe
P2: 12.0.4.403
P3: 514b6292
P4: ntdll.dll
P5: 6.1.7601.18247
P6: 521ea8e7
P7: c015000f
P8: 00084671
P9:
P10:
Attached files:

These files may be available here:
C:\Users\wfinger.GOLD\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FileMaker Pro.ex_dbcc48aa43751f565da54527c6a7341b3d25df3b_cb74ab46

Analysis symbol:
Rechecking for solution: 0
Report Id: 7f223a6c-77ef-11e3-8592-d4bed99508e5

2014-01-07_100055.jpg

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