10 Replies Latest reply on Jan 14, 2014 6:09 AM by TSGal

    Filemaker Pro v12 crashed on multiple machines while sending mail script to Outlook

    sesco

      Summary

      Filemaker Pro v12 crashed on multiple machines while sending mail script to Outlook

      Product

      FileMaker Pro

      Version

      12

      Operating system version

      Windows 7

      Description of the issue

      Filemaker Pro 12 was crashed while sending mail script with attached PDF to Outlook version 2007 and 2010 on multiple machines (Windows 7 32bit and 64bit)

      Steps to reproduce the problem

      Click on a button to generate email with attachment and open Outlook. A popup message appeared "Server busy. This action cannot be completed because the other program was busy. Choose "Switch To to activate the busy program and correct the problem. Switch To...- Retry - Cancel"

      Cannot click on any button. Cancel button was gray out.

      Expected result

      View PDF in Outlook and be able to send

      Actual result

      Application crashed on both Outlook 2007 and Outlook 2010 and Filemaker Pro 12

      Exact text of any error message(s) that appear

      Log Name:      Application
      Source:        Application Error
      Date:          1/7/2014 3:00:36 PM
      Event ID:      1000
      Task Category: (100)
      Level:         Error
      Keywords:      Classic
      User:          N/A
      Computer:      Gold
      Description:
      Faulting application name: FileMaker Pro.exe, version: 12.0.4.403, time stamp: 0x514b6292
      Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
      Exception code: 0xc0150010
      Fault offset: 0x0008482b
      Faulting process id: 0x80c4
      Faulting application start time: 0x01cf0bfbf38b9164
      Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
      Faulting module path: C:\Windows\SysWOW64\ntdll.dll
      Report Id: 846a6309-77ef-11e3-8592-d4bed99508e5

      Another error message:
      Fault bucket , type 0
      Event Name: APPCRASH
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: FileMaker Pro.exe
      P2: 12.0.4.403
      P3: 514b6292
      P4: ntdll.dll
      P5: 6.1.7601.18247
      P6: 521ea8e7
      P7: c015000f
      P8: 00084671
      P9:
      P10:
      Attached files:

      These files may be available here:
      C:\Users\wfinger.GOLD\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FileMaker Pro.ex_dbcc48aa43751f565da54527c6a7341b3d25df3b_cb74ab46

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 7f223a6c-77ef-11e3-8592-d4bed99508e5

      2014-01-07_100055.jpg