4 Replies Latest reply on Sep 10, 2009 6:28 PM by tonyg1

    FileMaker Quits Unexpectedly

    tonyg1

      Summary

      FileMaker Quits Unexpectedly

      Description of the issue

      Shortly after installing Snow Leopard Filemaker Pro Advanced 10.0v3 started crashing when I try to insert a picture into a container field.  This is a database solution I have been working on for many years, an it has been rock solid until now.  I have sent 10 or so dumps to Apple, but want to cover all my bases. An abbreviated copy of the dump follows: Process:         FileMaker Pro [3643]Path:            /Applications/FileMaker Pro 10 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker ProIdentifier:      com.filemaker.client.advancedVersion:         10.0.3 (10.0.3)Code Type:       X86 (Native)Parent Process:  launchd [143] Date/Time:       2009-09-08 16:33:36.126 -0400OS Version:      Mac OS X 10.6 (10A432)Report Version:  6 Interval Since Last Report:          50452 secCrashes Since Last Report:           4Per-App Interval Since Last Report:  46795 secPer-App Crashes Since Last Report:   3Anonymous UUID:                      232AC155-EFF0-46FE-9340-1C15AF0BF83C Exception Type:  EXC_BAD_ACCESS (SIGBUS)Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000Crashed Thread:  0  Dispatch queue: com.apple.main-thread Model: iMac6,1, BootROM IM61.0093.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB, SMC 1.10f3Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 128 MBMemory Module: global_nameAirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.91.19)Bluetooth: Version 2.2.0f18, 2 service, 1 devices, 1 incoming serial portsNetwork Service: AirPort, AirPort, en1Network Service: Parallels Shared Networking Adapter, Ethernet, en4Network Service: Parallels Host-Only Networking Adapter, Ethernet, en5Serial ATA Device: WDC WD2500JS-40TGB0, 232.89 GBParallel ATA Device: MAT**bleep**ADVD-R   UJ-85JUSB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0xfd400000USB Device: Photosmart C4100 series, 0x03f0  (Hewlett Packard), 0x5711, 0xfd500000USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0xfd300000USB Device: Hub in Apple Pro Keyboard, 0x05ac  (Apple Inc.), 0x1003, 0xfd340000USB Device: Kensington Expert Mouse, 0x047d  (Kensington), 0x1020, 0xfd341000USB Device: Apple Pro Keyboard, 0x05ac  (Apple Inc.), 0x020b, 0xfd343000USB Device: External HD, 0x059b  (Iomega Corporation), 0x0370, 0xfd320000USB Device: OneTouch, 0x0d49, 0x7310, 0xfd100000USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8206, 0x7d100000USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8240, 0x7d200000 Any help would be much appreciated, Tony GordonCoordinator of Computer ApplicationUniversity of Florida Retired37944 Maywood Bay DriveLeesburg, FL 34788-8130email: tonyg1@me.comCell: 352-978-7412http://www.tomarseashells.info 

        • 1. Re: FileMaker Quits Unexpectedly
          TSGal

          TonyG:

           

          Thank you for your post.

           

          I am able to insert pictures into a Container field using FileMaker Pro 10.0v3 Advanced on Snow Leopard.  I know that doesn't help you, so let me get some additional information.

           

          What kind of picture are you inserting?  Jpeg?  TIFF?  PDF?

           

          Did you reinstall FileMaker Pro after installing Snow Leopard?  Snow Leopard writes a number of new files, and although FileMaker Pro should not be affected, I want to rule out that possibility.

           

          Create a new layout with just the Container field.  Try inserting a picture from that layout.  Does this work?  If so, it may be a combination of the original layout, the number of objects besides the Container field, other type of field, or any combination of the above.

           

          Any additional information you can provide may be helpful in narrowing down possible causes.

           

          TSGal

          FileMaker, Inc. 

          • 2. Re: FileMaker Quits Unexpectedly
            tonyg1
              

            Ok, thanks.  I am using jpeg files.  I will reinstall Filemaker this afternoon and let you know the results.

            About one second after I clicked Post for the first message I noticed one with a similar problem, I believe 

            I read that he was using a portal.  My problem table and layout also has a portal area.  I'm not sure this has any bearing on the problem.

             

            If you want, I can give you a detailed description of my database, number of tables, number of layouts, number of records if you think that would help. 

             

            Tpny 

            • 3. Re: FileMaker Quits Unexpectedly
              TSGal

              TonyG:

               

              Yes, another person reported a similar problem with pictures in a portal.  Since Snow Leopard is so new, and two users have reported similar issues, this could very well be a problem.

               

              A description of your database file would be fine.  However, if possible, I would like to see your file and test it out here.  If I can duplicate the problem here, then it gives us a better idea of what is causing the problem.  I have sent you a private message (top of this page - right side - X Messages) with instructions where to send the file.

               

              TSGal

              FileMaker, Inc. 

              • 4. Re: FileMaker Quits Unexpectedly
                tonyg1
                   Ok, I did the Filemaker reinstall and that didn't help.  Then Apple released 10.6.1 and I installed that.  Suddenly all my problems have disappeared, I am able to insert jpegs into containers.  I have been beating on the thing for a hour now and it has been rock solid.