AnsweredAssumed Answered

FileMaker Server 12 crashing

Question asked by kdoronzio on Jul 16, 2014
Latest reply on May 12, 2015 by TSGal

Summary

FileMaker Server 12 crashing

Product

FileMaker Server

Version

12.05.551

Operating system version

Mac OS X 10.8.5

Description of the issue

FileMaker Server 12 crashes 1-4 times a week.
The admin console quietly changes from running to stopped.
Every time, the console shows:
"DebugSymbols was unable to start a spotlight Query" then "failed lookup LS service" then "Unable to lookup coreservices" (about 5 repetitions), then "Saved crashed report for fmserverd version ???"

We have a fairly complicated database with around 40+ users. There are many related FileMaker files and we use ESS to move data into the system from various sources (we recently stopped using ESS on the client front end in hopes of stopping the crashes. This MAY have slowed down the frequency of crashing, but did not stop it). We also use PHP web publishing to display some data.

We have been unable to correlate the crashes with any specific events, such as large ESS imports, PHP queries, or complicated FileMaker queries. Not to say there is no correlation, just that we haven't found any yet.

Steps to reproduce the problem

Unable to reproduce. Happens 1-4 times a week (lately around 2 times/wk).

Expected result

Server continues running without issue.

Actual result

Server shuts itself down, and produces a crashlog.

Exact text of any error message(s) that appear

No FMPro messages (aside from "Unexpectedly disconnected from host").

In console:
"DebugSymbols was unable to start a spotlight Query" then "failed lookup LS service" then "Unable to lookup coreservices" (about 5 repetitions), then "Saved crashed report for fmserverd version ???"

Configuration information

- ESS
- PHP
- many (around 40) databases being hosted, many of which are related

Workaround

none.

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Outcomes