2 Replies Latest reply on Jun 18, 2015 10:14 AM by AndreasT

    FileMaker Server 12 SSL update fails to install

    AndreasT

      Summary

      FileMaker Server 12 SSL update fails to install

      Product

      FileMaker Server

      Version

      12.0.5.551

      Operating system version

      10.7.5

      Description of the issue

      Ref. this update:
      http://help.filemaker.com/app/answers/detail/a_id/14579

      The installer hangs just before starting the installation.

      The server was successfully updated to version 12.0.5.551 just prior to attempting this update.
      Permissions have been repaired and the machine has been restarted.

      The system log has this entry in addition to a bash crash report.

      "17.06.15 14:47:09,080 com.apple.SecurityServer: Failed to authorize right 'system.privilege.admin' by client '/Volumes/FileMaker Server 12.0 Updater/FileMaker Server 12 Update.app' [3559] for authorization created by '/Volumes/FileMaker Server 12.0 Updater/FileMaker Server 12 Update.app' [3559]"


      Here is the bash crash log:

      "
      Process:         bash [3762]
      Path:            /bin/bash
      Identifier:      bash
      Version:         ??? (???)
      Code Type:       X86 (Native)
      Parent Process:  bash [3761]

      Date/Time:       2015-06-17 14:47:39.332 +0200
      OS Version:      Mac OS X 10.7.5 (11G63b)
      Report Version:  9

      Crashed Thread:  Unknown

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x000000008fe01030

      Backtrace not available

      Unknown thread crashed with X86 Thread State (32-bit):
        eax: 0x00000000  ebx: 0x00000000  ecx: 0x00000000  edx: 0x00000000
        edi: 0x00000000  esi: 0x00000000  ebp: 0x00000000  esp: 0x00000000
         ss: 0x00000023  efl: 0x00010202  eip: 0x8fe01030   cs: 0x0000001b
         ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x00000000
        cr2: 0x8fe01030
      Logical CPU: 0

      Binary images description not available


      External Modification Summary:
        Calls made by other processes targeting this process:
          task_for_pid: 0
          thread_create: 0
          thread_set_state: 0
        Calls made by this process:
          task_for_pid: 0
          thread_create: 0
          thread_set_state: 0
        Calls made by all processes on this machine:
          task_for_pid: 59953
          thread_create: 1
          thread_set_state: 0
      "

      Steps to reproduce the problem

      Install the update

      Exact text of any error message(s) that appear

      No error message.

      Workaround

      None.

        • 1. Re: FileMaker Server 12 SSL update fails to install
          TSGal

          AndreasT:

          Thank you for your post.

          From the log, it appears you did not have full admin rights to the server.  Did you install FileMaker Server 12.0v5 as the admin on the server?

          Contact our Technical Support department for installation help.  If you are located in North America, call toll-free 800-325-2747.  Outside of North America, contact the FileMaker office nearest you.  A Support Technician can walk you through the installation of FileMaker Server and the Security update and determine what steps are failing.

          TSGal
          FileMaker, Inc.

          • 2. Re: FileMaker Server 12 SSL update fails to install
            AndreasT

            Thank you for your reply, TSGal.

            Yes, I agree that the updater does not seem to get admin privileges during installation. However, there is only one user on this machine and it is the admin user.

            The updater prompts for the account password in the same way as the other FMS updates did. Both FMS installers/updates just prior to this one installed just fine and they also needed admin privileges.

            I have tried this numerous times between restarts. In the end I had to disable SSL to get the server working with the updated clients.

            I may try to contact support here in Norway, but I doubt they can assist. It seems to be a problem with the installer.