AnsweredAssumed Answered

FileMaker Server 12 SSL update fails to install

Question asked by AndreasT on Jun 17, 2015
Latest reply on Jun 18, 2015 by AndreasT

Summary

FileMaker Server 12 SSL update fails to install

Product

FileMaker Server

Version

12.0.5.551

Operating system version

10.7.5

Description of the issue

Ref. this update:
http://help.filemaker.com/app/answers/detail/a_id/14579

The installer hangs just before starting the installation.

The server was successfully updated to version 12.0.5.551 just prior to attempting this update.
Permissions have been repaired and the machine has been restarted.

The system log has this entry in addition to a bash crash report.

"17.06.15 14:47:09,080 com.apple.SecurityServer: Failed to authorize right 'system.privilege.admin' by client '/Volumes/FileMaker Server 12.0 Updater/FileMaker Server 12 Update.app' [3559] for authorization created by '/Volumes/FileMaker Server 12.0 Updater/FileMaker Server 12 Update.app' [3559]"


Here is the bash crash log:

"
Process:         bash [3762]
Path:            /bin/bash
Identifier:      bash
Version:         ??? (???)
Code Type:       X86 (Native)
Parent Process:  bash [3761]

Date/Time:       2015-06-17 14:47:39.332 +0200
OS Version:      Mac OS X 10.7.5 (11G63b)
Report Version:  9

Crashed Thread:  Unknown

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000008fe01030

Backtrace not available

Unknown thread crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x00000000  ecx: 0x00000000  edx: 0x00000000
  edi: 0x00000000  esi: 0x00000000  ebp: 0x00000000  esp: 0x00000000
   ss: 0x00000023  efl: 0x00010202  eip: 0x8fe01030   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x00000000
  cr2: 0x8fe01030
Logical CPU: 0

Binary images description not available


External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 59953
    thread_create: 1
    thread_set_state: 0
"

Steps to reproduce the problem

Install the update

Exact text of any error message(s) that appear

No error message.

Workaround

None.

Outcomes